Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
  • 1841 Views
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Migrate from alarm.com

Hi there - I am with alarm.com. I have been caught in password hell cycling between being asked to change my password on the telus site, I change the password and then it does not recognize the password. Is this a system issue or something i can fix....

bcandme by Neighbour
  • 1109 Views
  • 2 replies
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Resolved! Got Call from Telus (866) 558-2273

Hi, Got a call from this number (866) 558-2273 about the promotion for my company's employee that I asked in the email not more than a week ago. Asked a lot of questions like my DOB, driver license expire date, and wanted to check my credit score. I ...

cpxu by Neighbour
  • 9366 Views
  • 2 replies
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Security System Solicitors

Hi, I've had three occasions in the last few months when Telus has come to my home trying to sell us a security system. We've declined each time....why do they keep coming? Tonight they rang our doorbell after 8 pm - totally disrupting our family lif...

J2 by Neighbour
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  • 1 replies
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Actual Telus support?

It seems I can get through to a human if I have a sales enquiry, but impossible to speak to anyone (human) to ask about getting spares for a security system component. The online "assistant" is a waste of screen space and time, simply provides links ...

mhutch by Neighbour
  • 1220 Views
  • 3 replies
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Resolved! Telus Smarthome Security Armed Stay

In the Armed Stay mode, is there an entry delay (i.e. open door) or does it immediately trigger the alarm?If there is an entry delay, then I time to get to the panel and enter my code.

Resolved! Home security contract

I thought my contract was over or just around the corner, but today I found out that it was extended for 3 years from 2023l. I am in a situation to cancel home security service, but I would like to ask if it is possible for this to have been extended...

Sung by Neighbour
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  • 2 replies
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home security

is it normal to be mislead into signing up for a service that is supposed to be free, but once i receive the agreement it is going to cost me $20 a month extra. is this common for telus to do this?

jparent by Neighbour
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  • 1 replies
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Can't access Security system from my phone since Feb.12/24

I called Vivant and was transferred to Telus. Spoke to a rep and they couldn't solve problem. He said that I would receive a service ticket number in my Email. Still haven't received a ticket number. Can't check my system from my phone and I am still...

Terry3 by Neighbour
  • 627 Views
  • 1 replies
  • 0 kudos