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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
  • 382 Views
  • 0 replies
  • 1 kudos

Letter from Telus

A senior neighbor received a letter from Telus -it is not the correct Telus letterhead. It looks like a photocopy so no colour. it tells her her account has been closed (never had a Telus account) and that she still owes $xxx.xx and to avoid letter b...

Resolved! door to door marketing

I am trying hard to protect my elderly parents from scams and unwanted solicitation. It's very difficult when door to door sales people keep showing up and trying to switch over their services. My mom has cognitive issues, and I feel they are taking ...

trixiD by Just Moved In
  • 1394 Views
  • 1 replies
  • 0 kudos

Resolved! Telephone line replacement scam?

Hello, Just received an interesting call at work from the # 113479830606. They claimed to be from Telus and were informing me that, due to a number of customer complaints, they would be changing up/repairing the telephone lines in the area around my ...

GLi10 by Just Moved In
  • 1279 Views
  • 1 replies
  • 0 kudos

Slim Line Doorbell II

Hello:I reached out to customer support on twitter regarding an issue with my Rear doorbell stuck on a solid blue light (shuts off every 39.46 seconds and maintains solid blue light) and seems to power cycle itself to no avail. Simple fixes have been...

NoTrust23 by Just Moved In
  • 1351 Views
  • 2 replies
  • 0 kudos

My previous number is used by other person on app with my name

Hello,I wish I can find a solution.I have recently seen my previous number being used by another person and on Whatsapp, the person is using my name too!!I previously used to have WhatsApp for that number, and before I cancel the number I made sure t...

Sana by Neighbour
  • 1002 Views
  • 1 replies
  • 0 kudos

Resolved! outdoor camera

hi...l cancelled my telus subscription and paid my 2 outdoor cameras in full....may l ask if l can still use them, if ever, what will l do to have use of those cameras. thanks

latakwen by Neighbour
  • 3129 Views
  • 5 replies
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Resolved! ADT 3G Mandatory Upgrade

I'm wondering if any of you have dealt with a similar notice. I found it odd that Telus sent me a notice via registered mail saying to book your mandatory security upgrade due to 3G service going away in Canada. We have an 8-year old ADT system that ...

dyno3 by Just Moved In
  • 1974 Views
  • 2 replies
  • 0 kudos

Resolved! Do not knock list

How can I get on the do not knock list to stop door to door sale people that are really rude?

Volvo2500 by Friendly Neighbour
  • 3569 Views
  • 8 replies
  • 0 kudos