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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by • TELUS Employee
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Resolved! Google home - how?

I see some posts where people said they can get google to arm alarm etc. How do you set it up please?I had vivint before and that worked fantastic with google. I could alarm, change thermostat etc. Telus seems really behind on their smart things.

Hannah82 by • Neighbour
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Resolved! Apple Watch

How do I get the Apple Watch app to work? The App Store shows photos but all I get is three dots.I had alarm.com prior to Telus and that app worked well.Thanks!

Hannah82 by • Neighbour
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Resolved! Cancellation Policy?

Hi there! I am getting smarthome security for my apartment but im getting a conflicting explanation when i call on the phone. If one cancels in the middle of their contract, are they only liable for the hardware cost? or is there another hidden fee? ...

TheDude12 by • Just Moved In
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Home security recommendations - Telus, ADT, DIY?

Hi, looking for your input on a home security system. Looking to install doorbell cameras, smart locks, and some exterior garage cameras. I’ve leaning toward Telus smart home at a price point of around $60 per month. Also looked into Wyze cameras and...

Kevin252 by • Just Moved In
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Resolved! Resetting a Window Sensor

Hi folks, Sorry if this has been asked and answered before, but I did look and couldn't find anything. Anyway, my daughter knocked one of our window sensors, and I've got a glass-break alert with a super annoying bicycle horn sound that repeats every...

Yatsukin by • Friendly Neighbour
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Resolved! Existing wireless sensors

Anyone switch from another security provider and able to use their existing wireless door and window sensors? We have Vivint 3 year old hardware that I don't want to replace.

Wensit by • Just Moved In
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Over 10,000 clips

I am about to blow past my 8,000 clip limit my projected monthly clips are over 10,000 I have seven cameras and an extremely busy house with 18 people in it. Is it possible to raise the clip limit? P.S. please try to get the svrs available to residen...

Matt1877 by • Organizer
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Camera Recording Start Time

I may have to call Telus on this one. Reviewing our videos from last night. I get a 30 second clip that starts 21 seconds in. So I get nine seconds of the actual vehicle in the video. This makes zero sense to me. Shouldn’t the video start when the ve...

Stads25 by • Neighbour
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Resolved! Wired Cameras

Moving into a newly built home which is pre-wired for outside cameras. Can the Telus system use these or only wireless? Currently with Vivint and we are not happy with it - cameras often go offline for no apparent reason. Thanks.

MC2 by • Just Moved In
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