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Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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Telus box

Hello, We have a telus box on our front lawn we'd like to get it wrapped. Who can I contact.

Skybell Slim Line Doorbell Camera ADC-VDB105x no audio

After having no issues for the first year, the past month there has been no audio from our doorbell camera. When answering the doorbell through the app there is no audio from the video and there is no audio from the doorbell on the other end of the c...

NDB by Neighbour
  • 1860 Views
  • 3 replies
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Resolved! Home security system

Having been a previous customer of ADT I recently had the Telus home security system installed. When the ADT system was installed I was told that when the alarm was primed AWAY, I could only re-enter by the front door in order to turn off the alarm p...

HMiller by Neighbour
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  • 3 replies
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Control Panel

Hi, I have the basic home security package. I bought a iq4 control panel used. How do I add the panel to my system? I tried using the home security app but see no option to add it.Second question is I want to add the garage door controller but don't ...

TRC by Neighbour
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  • 1 replies
  • 0 kudos

Resolved! Scam or not?

I've been getting a lot of calls claiming that they're from TELUS and they offered me an offer which is too good to be true. But just to be sure, I asked them to send an email. The whole email body looks suspicious. But this might be just me being pa...

Resolved! Qolsys IQ Power Barrel Connector Spec

Replacing my 2 year old DSC wired system with TELUS Qolsys wireless alarm system, I want to mount my Qolsys remote panels in the same place my DSC panels were removed from but need to splice in a 90 degree barrel connector for the 7 volt DC power. Do...

enb54 by Coach
  • 2747 Views
  • 5 replies
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Resolved! Qolsys IQ 4 Remote Panel (Wireless)

I am trying to replicate our previous DSC wired alarm system functionality and have purchased a used Qolsys QW9104-840 Remote Control Panel which allegedly can be paired to my new IQ 4 Master panel. This master panel is inconveniently located halfway...

enb54 by Coach
  • 3926 Views
  • 5 replies
  • 0 kudos

Resolved! DC cable extension for outdoor camera.

So I've just signed up for security and got an outdoor DIY install camera my as I've already got a Google nest doorbell camera I wanted to get an additional outdoor one to cover the drive area and as per the instructions I purchased a DC cable extens...

Resolved! Qolsys IQ Panel 4 Sensor Groups

Does anyone know how to edit the sensor groups for motion detectors (Tyco DSC PGx914) used with a TELUS IQ4 control panel? I am using my master code but can't edit likely because the programming menus don't display permissions for my master code. The...

enb54 by Coach
  • 1405 Views
  • 1 replies
  • 0 kudos