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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 1633 Views
  • 0 replies
  • 1 kudos

Close account fee of 1048cad

We were out of country and missed the security system payment. Then Telus informed me the account will be closed and added an account closure fee of 1048cad. First of all, I don’t understand what is this fee for. secondly, after 1 week I paid the bil...

Wenwen by • Neighbour
  • 721 Views
  • 1 replies
  • 0 kudos

Lack of Response to Graffiti Concern

There is offensive graffiti tagged on 2 Telus boxes located on Smith Ave between North Rd and Clarke Rd, Coquitlam. This was reported to the City of Coquitlam in mid-2023 who in turn reported it to Telus. I have also reported this graffiti to Telus i...

Real people

Do telus security have real people working for them or is it all computerized robots recordings

Johngfw by • Neighbour
  • 702 Views
  • 1 replies
  • 0 kudos

Outdoor camera recording vehicles as people

My camera is set up to record my backdoor but instead it record mostly large trucks etc driving down main street. Rarely do it record myself or anyone else going into the backdoor,

Johngfw by • Neighbour
  • 638 Views
  • 1 replies
  • 0 kudos

Can VDB750 doorbell stream in landscape mode?

Can a VDB750 doorbell camera stream in other than portrait mode to an IQPanel 2 control panel? The doorbell portrait image only occupies 1/3 of the control panel screen, which makes it so small it is difficult to recognize a person, especially in nig...

Gyro by • Organizer
  • 764 Views
  • 1 replies
  • 1 kudos

Door to door sales

On Wednesday at 12pm I noticed someone at the door but I was not home. The individual walked away but proceeded to come back again at 2pm, 5:15pm, 7:00pm and finally at 8:25pm. I never answered the door once but had alerted my in-laws as after 4 time...

BbB0307 by • Neighbour
  • 729 Views
  • 1 replies
  • 0 kudos

Resolved! Alarm Arm/Disarm schedule

When I first had the system installed a few months ago, I found an option to schedule my alarm to turn on at 10pm and turn off at 6am... I can no longer find that feature as I need to change the times, or even turn it off... I have to leave thr house...

What the heck

I have the control plus video package and my camera streams keep timing out, one of the cameras don't show time stamp, it's been nothing but trouble. I bought 3 SD cards for 24/7 recording that don't work. I had to get a tech out to look over my equi...

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