Since the video is working but the audio isn’t, here are some steps to help troubleshoot the problem:
Check Microphone Settings: Ensure that the microphone on the doorbell camera is not muted or turned off in the app or device settings.
Verify Permissions: Make sure the app or device has the necessary permissions to access and use the microphone.
Restart the Device: Power cycle the doorbell camera by turning it off and then on again to see if that resolves the issue.
Check Connection: Ensure that the doorbell camera is properly connected to your network. Sometimes a weak connection can affect audio transmission.
Update Firmware: Check if there’s a firmware update available for your doorbell camera. Updating to the latest version can fix bugs and improve functionality.
Inspect Hardware: Make sure no obstructions or damage to the camera might be affecting the microphone.
If these steps don’t resolve the issue, please contact our tech support team with your account details so they can assist you further.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
