Forum Discussion

Nio's avatar
Nio
Neighbour
2 years ago
Solved

Optik audio sync

Optik TV audio gradually grows out of sync with the picture and have to reboot the box to correct it. Happens daily. Can we get an ETA on the fix for this issue? It’s been on the forum for years and this is getting ridiculous. 

  • Nio's avatar
    Nio
    10 months ago

    I found a solution to this sync issue.  I swapped the HDMI cable going to my Telus box with a new one and this seemed to resolve it.  Not sure if was just coincidence but worth a shot if you are still experiencing this sync issue.  

15 Replies

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  • Nio's avatar
    Nio
    Neighbour
    10 months ago

    I found a solution to this sync issue.  I swapped the HDMI cable going to my Telus box with a new one and this seemed to resolve it.  Not sure if was just coincidence but worth a shot if you are still experiencing this sync issue.  

    • SuperFred's avatar
      SuperFred
      Icon for Community Manager rankCommunity Manager
      10 months ago

      Nicely done Nio , I remember fixing a sound issue on my old Xbox years ago simply by replacing the HDMI cable.

  • Rocky3's avatar
    Rocky3
    Guardian
    10 months ago

    did you hold the 7 & 9 for like 5 seconds to initialize pairing?

    • Chriscolwood's avatar
      Chriscolwood
      Friendly Neighbour
      10 months ago
      Yes multiple times before i finally phoned the trouble line and they repeated the processes several times before determining that it must be the not working.
      Now that i think about it, when i get the new remote what would be the procedure to pair the remote and selecting the options that ensure the orginal volume issue on the av system is correct. If you could send pdf’s that would be appreciated..
      • Chriscolwood's avatar
        Chriscolwood
        Friendly Neighbour
        10 months ago
        Ok a few days ago unpaired the remote from the telus box and adjusted the volume slider on the right side up to 10 the top and repaired the remote to the telus box. It did have an improvement but depending on the program the volume has to be upped on the AV system to almost max to hear the audio. When a commerical comes on the volume come on very high and another commerical requires another volume adjustment again and then again when back to the program.
        Also noticed on some sporting events that the background audio ( crowd noise or referee speaking) are none existant while the game and commentators on.

        Any thoughts on this issue to get it resolved?…..
  • Chriscolwood's avatar
    Chriscolwood
    Friendly Neighbour
    10 months ago

    Any updates on fixing audio from optik tv?  Before readimg the forum i thought it was my amplifier.  Is there any fix to this issue?

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      10 months ago

      What's the specific issue with the audio? Volume, surround sound, out of sync, etc.

      • Chriscolwood's avatar
        Chriscolwood
        Friendly Neighbour
        10 months ago
        It’s the volume thru my 5.1 amplifier and Sony TV that is my issue. Having to turn volume to very high or maximum to be able to hear. Amp and tv volumes are perfect when playing dvd thru dvd player connected to amplifier then tru to tv.
        Any suggestions?
        Thanks ..chris.
  • Rocky3's avatar
    Rocky3
    Guardian
    2 years ago

    TELUS_Support 

    While you ae there please remind them that the sound volumn is getting worse. Sound fading? 

    This was restricted to Telus TV, now it is occurring on Disney and prime.

    before Telus, I recall this was from not all channels of surround sound getting through.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    Hi Nio we will ask for an update from our dev team. We will send you a private message

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