Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Since I installed my new phone I'm having troubles with the notifications. I DO get 'Action by Any User' push notifications. I really want the 'Unexpected Activity' notifications back. - Everything in the app is enabled- My phone (new and old one) is...
Hello all. Hopefully someone can tell me why my ring doorbell cam no longer has audio?! Ive checked all settings... the volume is all the way UP yet my video clips have no sound. Even when my doorbell is rung, i can not communicate with whomever is a...
I have asked and asked and asked TELUS to STOP harassing me; I DO NOT want to hear ever again about Telus Home security. The links all say I must disconnect from ALL Telus communications to stop the Home Security harassment. I still have 3 cells, one...
Almost rid of all my services with Telus, an hour to order a new sensor, I'm at two hours try to remove my defective sensor. No help online, calling them is a royal joke. I have the sensor number and all that jazz, how can I remove it from my panel t...
Hi ... I've been experiencing an issue when my employees lock up for the evening. They arm the system on the panel for "Armed Away" and then lock the front door and leave. Exactly one minute after they arm it and go, I can see in my email notificatio...
Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Taken two days to speak with someone to troubleshoot and it’s -20 right now. Told it’s replacement is being mailed out - shall have it by Monday - not quite what I expected for services
Came home from vacation disarmed my security, it also did a update and then all of a sudden there's a 'mute' icon that says 'Silent arming' floating on top of the green disarmed icon. I've never seen this before.
I received call from this number saying my security is not connected and to quote a reference number to 1-855-844-8435. I am finding mix answers online, some say it is a scam to have access to security system to break into your house and others say i...
Hello! How do I move a device from partition 1 to partition 2? My house is partition 1 and my detached garage is partition 2. My garage motion sensor is assigned to partition 2 but the garage side door sensor is attached to partition 1. How do I reas...
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