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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 1968 Views
  • 0 replies
  • 1 kudos

How to cancel Telus home security due to faulty product

How do I get out of a contract with Telus home security? I read there is a fee to cancel but ever since the day we had it installed we’ve had nothing but issues. Even if our wifi reset or any password change occurred we are charged $150 for a tech to...

Anjcp by • Neighbour
  • 1304 Views
  • 3 replies
  • 0 kudos

New sysem - old panel

Why will Telus not remove the old panel when the new system is installed? I now have a dead screen on my wall. Telus has declined all requests to remove it but I was not told when I ordered the new system that I would be stuck with the old panel. Its...

amkk by • Neighbour
  • 664 Views
  • 1 replies
  • 0 kudos

Resolved! TELUS follow-up via text message

I got a text message earlier asking me to rate the support service I got via a phone call with a representative.These normally come in an email. I didn't respond I reported it to the Canadian AT&T spam number.I just got a reminder text that I had not...

Kemble by • Neighbour
  • 1892 Views
  • 5 replies
  • 0 kudos

Alert on panel

My home alarm system control panel is displaying an alert Needs attention. Pressing the button shows Smart devices > Repeater malfunction. What does that mean and how do I get rid of the alert? The system works properly, by the way.

Jfossey1 by • Neighbour
  • 931 Views
  • 1 replies
  • 0 kudos

Resolved! Door to door sales

Why do you have door to door sales people in Pickering ON knocking on doors with no identification, no uniform, and no credentials?They told me they have gotten 8 of my neighbours to switch over to Telus today, which is a fun lie to tell, and they ne...

Stpabe by • Neighbour
  • 937 Views
  • 1 replies
  • 0 kudos

Video device not working - Telus tech is overseas

Hi, I have reached out to TELUS on 2 occasions now; on hold for over 5 hours. My app keeps losing connection with the camera. The first time I was able to access my camera by changing my password and using Alarm.com to access the camera. Now it is do...

Resolved! How to unsubscribe from Telus Security email

How do i unsubscribe from the marketing emails and setup emails for this service I did not want but was forced on me as part of my renewal. I will never use the service as i told the representative but needed to add it for the package...

Control panel cellular problem

Our control panel today reports that there is a cellular problem. Cell phones here are working fine. I tried calling the ADT/Telus service number, but I gave up after 5 minutes on hold.

Fenichel by • Neighbour
  • 1090 Views
  • 2 replies
  • 0 kudos
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