Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
  • 1633 Views
  • 0 replies
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Actual Telus support?

It seems I can get through to a human if I have a sales enquiry, but impossible to speak to anyone (human) to ask about getting spares for a security system component. The online "assistant" is a waste of screen space and time, simply provides links ...

mhutch by Neighbour
  • 1144 Views
  • 3 replies
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Resolved! Telus Smarthome Security Armed Stay

In the Armed Stay mode, is there an entry delay (i.e. open door) or does it immediately trigger the alarm?If there is an entry delay, then I time to get to the panel and enter my code.

Resolved! Home security contract

I thought my contract was over or just around the corner, but today I found out that it was extended for 3 years from 2023l. I am in a situation to cancel home security service, but I would like to ask if it is possible for this to have been extended...

Sung by Neighbour
  • 1450 Views
  • 2 replies
  • 0 kudos

home security

is it normal to be mislead into signing up for a service that is supposed to be free, but once i receive the agreement it is going to cost me $20 a month extra. is this common for telus to do this?

jparent by Neighbour
  • 679 Views
  • 1 replies
  • 0 kudos

Can't access Security system from my phone since Feb.12/24

I called Vivant and was transferred to Telus. Spoke to a rep and they couldn't solve problem. He said that I would receive a service ticket number in my Email. Still haven't received a ticket number. Can't check my system from my phone and I am still...

Terry3 by Neighbour
  • 610 Views
  • 1 replies
  • 0 kudos

Mobile app has delay showing open Window/Door (3-4 min)

Hi,When I open a door or window, it takes about 4 min to show in my Mobile app (or website) when I close the door, it is instantly updated. When Lock a door lock or unlock a door lock it is instant. The issue is *ONLY* when a Door or Window is opened...

Pt2 by Neighbour
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  • 1 replies
  • 0 kudos

Alarm malfunction poor customer service

I am living a tremendous level of frustration as I am getting the worse customer service ever in my life ! Believe me ! Left on the phone for hours to get assistance, technicians not showing up after setting an appointment and much more all this this...