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TelusIsAwful
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Joined 2 years ago
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Zero Security- Zero Care for Telus Customers
Hi, Just want to give a heads up to the awful service and protection ##telus offers its customers. My mother in the last 11 months has became very mentally ill. Went from functioning at her level to being homeless, carless and she had given away everything she had. In fall of 2023, she started purchasing phones for "Friends" on her account, buying them the latest cellphone, paying their bills etc. I had asked Telus to block her from buying new phone, I cancelled account and I wanted to speak to someone who could stop it from happening. I do believe about 7-8 iphones were purchased on her account leaving her with a bill of $10,000+. When I finally did speak to a person, I was told they would report fraud, escalate it, and nothing ever happened. They continued to allow her to purchase more phones, even when she was not paying her bill. They are gross, vile company, that doesn't matter the effect it has on their customers. It would sure be nice to have someone reach out to me before I take this to the media. I mean, we already know they suck, the service sucks and they over charge but treating vulnerable people this way is heartbreaking and disgusting. Want everyone to know this.1KViews0likes2Comments