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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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Resolved! Price's Alarms

I was recently referred to Price's Alarms through Telus, but I am having trouble getting information on the company. Has anyone else signed up with Price's Alarms? Is this a reputable company, and would you recommend them?

Carol3217 by Just Moved In
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Resolved! How to add MyQ garage door to

MyQ is supposed to work that is used by Telus Security system.The procedure is to go to and add MyQ liftmaster from Automated devices.But I don't see the option for automated devices in, it has only automation rules....

joyita07 by Friendly Neighbour
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Resolved! Home security

Someone told me the largest home Telus can do security for is 3000 square feet and under. Does anyone know if this is true?

Resolved! Window replacement?

We are considering have our home windows replaced. Who do I contact to have the sensors switched out? Is there a cost to have this done?thank you!

Resolved! Home purchased with Smarthome Security installed

The previous owners were TELUS customers and wired the house for this smart home security system. I need to change the codes they previously used for the "smart" front door lock and wall tablet interface. I have the codes they used. How do I this wit...

Rafterman by Just Moved In
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Resolved! Notification Filters

I’m having problems with Notification filters in a recording rule for the doorbell camera. I want to filter notifications based on time of day, but I can seem to get this to work. (Similarly I have also tried filtering based on geofencing). Has anyon...

Geo Fence Problem

I’ve had Telus SmartHome for a few weeks now, and I just cannot get the Geo Fence feature to work properly. I want a notification when motion is detected and I’m not home. So, I’ve set up a notification and selected the geo fence option (I selected m...

Resolved! AlarmVoices EVS User Manual

HelloSince Telus owns part of Alarm Force can anyone supply me with an AlarmVoices EVS voice system user manual?

Resolved! Google home - how?

I see some posts where people said they can get google to arm alarm etc. How do you set it up please?I had vivint before and that worked fantastic with google. I could alarm, change thermostat etc. Telus seems really behind on their smart things.

Hannah82 by Neighbour
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