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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
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  • 0 replies
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Hardwiring outdoor security camera

Hello!Today, I called in to about my Optic tv change and was given a promo for the security package and that included an outdoor sercurity camera. My question is can this camera be hardwired as we are in a new build which we had wiring put in for a s...

WinnieI by • Neighbour
  • 1006 Views
  • 1 replies
  • 0 kudos

How do you cancel home security when you move

I recently moved from a house to condo with 1 year left on my home security contract. Condo has its own security so I don't need it. I have tried to cancel many times but am counting to pay for a security system in a house I no longer own.

Resolved! Telus Home Security is very disappointing

The Telus Home Security system is very disappointing. The system is constantly missing significant movement near the house (family members or couriers returning/leaving) and not recording this. In order to increase what is being recorded we had to ma...

Resolved! Help - need help with door sensors.

I need help with my door sensors - please point me in the right direction! I am in the middle of renovations and I removed the sensors on my back and front doors so I could paint the doors. I tried to put them back on, but it set my house alarm off! ...

Resolved! how do you stop the beeping from the alarm

it says on panel low battery. I have turned off all the volume. The webpage says to call in. I have to leave the house and when I return it will be after customer service closes. My kids are going crazy like me with the beeping. Help please URGENTLY

No audio on 1 security camera

Hello, for the last 2.25 years we've had an issue where the audio from one of our indoor cameras doesn't work consistently, or at the moment at all.We've had Telus out three times to either replace the camera or work on it, and the latest tech hardwi...

Resolved! Home security control panel

Hi, I disarmed my security but all of a sudden there's a 'mute' icon that says 'Silent arming' floating on top of the green disarmed icon. I've never seen this before.

Rickytan by • Neighbour
  • 1954 Views
  • 1 replies
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Qolsys IQ Panel 4 "Panel Tamper" Message

Does anyone have any idea of how to reset the "Panel Tamper" message that appears only in our cellphone apps (my Android and wife's Apple IOS) and when I log in to the internet "TELUS Smarthome" site? The message does not show up on our control panel...

enb54 by • Coach
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  • 1 replies
  • 0 kudos

Front door smart lock low battery message

I received a notification on my Telus Smart Home app advising the batteries were low on the front door lock. As usual, I replaced the batteries and reinstalled the lock. However, how do I delete the notification/warning from the top of the Smart Home...

KWoo by • Neighbour
  • 1652 Views
  • 1 replies
  • 0 kudos
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