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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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sms messages

been receiving SMS messages from 4799 While it doesn't request anything from me, I don't understand why I am getting it and if it is legit (I haven't asked for anything from Telus)

badboy by Just Moved In
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Home Security Faulty?

Hi Team,I used to install fibre optic and felt the connections were very insecure. 4, 6, 8 or 12 houses sometimes were connected either in a very accessible area in a small tub in the ground or on the lines over head (way more secure).I felt that any...

Resolved! Scam Information

I received a phone call from a Telus agent (Probably a contractor) offering me an iPhone 14 on my account at the same price (with phone payments included) as my current account which does not have any phone purchase costs included. As the discussion ...

Hanson by Just Moved In
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Resolved! When does Telus stop supporting 3G?

I received a letter from Telus Security today. It creates a call to action for me to upgrade my security system. Some quotes: "...the 3G network that is being retired across the telecommunication industry""You have not yet booked this important upgra...

timc995 by Organizer
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SmartHome Security Rogers to Telus

#SmartHome I'm currently a client with rogers smart home, I'm considering a switch however I have a few questions According to my current offer I7” Qolsys touchscreen Panel (cellular) no landline needed and built-in glass break sensor.2 Door Sensors1...

bigbucz by Just Moved In
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Resolved! Telus Promotion Scam?

Hi Everyone, "Telus" has called me multiple times with a promotion for a Cell plan and new cell phone. I signed up thinking it was legit, but now not sure. They asked for my CC number and drivers license number but after thinking about it for a coupl...


Resolved! Telus door lock error message-not fully locking

Telus door lock with deadbolt and keypad - getting an error message that could not lock or unlock due to mechanical issue.Deadbolt locks but it doesn't think it's locked so it keeps beeping as if it's not locked as deadbolt not turning full way.

DSmith by Just Moved In
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Resolved! Receiving Copyright Infringement Notices, no one downloaded those files

The past few months we have received 2 copyright infringement notices for filesharing. No one in the house has downloaded either of the video files mentioned, I'm sure of it. Both have been from Viacom.The first time this happened, I reset the wifi n...

Anonymous by Not applicable
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