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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 425 Views
  • 0 replies
  • 1 kudos

Resolved! Telus Call: Potential Scam or No Big Deal?

Over the last year or so, every couple months I receive a call claiming that they are from Telus. They confirm my name and address (I never gave it to them), and claims that they do not see any Telus Services at my location. Thing is, we have been Te...

soloj by • Just Moved In
  • 2335 Views
  • 3 replies
  • 0 kudos

Door to Door Security Salesmen

I recently had 3 young men approach my home in Cowansville, Quebec attempting to sell me smart home security. They lurked in the yard before knocking on the door and were very pushy. I am not even sure if they are legitimate Telus employees as they h...

CVank by • Just Moved In
  • 1435 Views
  • 2 replies
  • 0 kudos

ADT

Hello, so during the recent Black Friday deal, me and my friend who are two international students were offered a deal for koodoo monthly mobile plan. We took that but the representative insisted us on taking the ADT while we refused since it wasn't ...

Mehreen by • Just Moved In
  • 842 Views
  • 1 replies
  • 0 kudos

Resolved! Is this number a Telus number?

Is the number +1 (888) 811-2323 really a Telus number because they called me then as soon as I answered they hung up.

Firmware Update Qolsys Panel

Has anyone had any success in getting Telus Technical Support to download a firmware update to their Qolsys Panel 2+ and Qolsys Remote Panels (secondary keyboard) remotely (ie, via internet)? (This is similar to getting updated OS updates in your pho...

Ontario1 by • Organizer
  • 1469 Views
  • 2 replies
  • 0 kudos

Power Failure Notifications

Previously, when a power outage occurred, we would receive an email (and phone) notification from Alarm.com on behalf of Telus-ADT Security. First, an email/notification flagging that there was an outage. Then shortly after, a notification that x% of...

Ontario1 by • Organizer
  • 1301 Views
  • 1 replies
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Resolved! At end of three years contract, why TELUS continues charge me

I had three years contract with TELUS security , the contract end of March 6 this year, I called TELUS and said clearly I don’t want new contract, and I did payment at feb.22 for final payment . The staff agreed . Today I got TELUS another bill ask m...

Mark1234 by • Just Moved In
  • 1633 Views
  • 2 replies
  • 0 kudos

Adding a security camera system to my home

Ok so there has been a uptake in the number of car break-ins, porch thefts etc in our neighbourhood. I want to add a wired security camera system using my tv to view what was recorded. I do not wish to use "the cloud " as storage. I will use a NVR. I...

twoold by • Just Moved In
  • 930 Views
  • 1 replies
  • 0 kudos

Resolved! AlarmForce AlarmVoices EVS manual

Hello I have an AlarmVoices EVS unit I would like the manual that shows me how to use it.The unit has two RJ11 ports, I have no idea what they do. I am assuming a touch tone phone plugs into one of them? I need to know the procedure on how to reset i...

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