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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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Resolved! Telus door lock error message-not fully locking

Telus door lock with deadbolt and keypad - getting an error message that could not lock or unlock due to mechanical issue.Deadbolt locks but it doesn't think it's locked so it keeps beeping as if it's not locked as deadbolt not turning full way.

DSmith by Just Moved In
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Resolved! Receiving Copyright Infringement Notices, no one downloaded those files

The past few months we have received 2 copyright infringement notices for filesharing. No one in the house has downloaded either of the video files mentioned, I'm sure of it. Both have been from Viacom.The first time this happened, I reset the wifi n...

Anonymous by Not applicable
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Normal panel ask for PIN Code every time ARMED.Hey does you know Panel icons Scenes PIN Code is no Required? My Smart Home Security Panel Panel did not ask for PIN CODE every time I push my finger SCENES ICONS. Example:I ask friend please touch your ...

Telus smart home, add 2nd mobile device...

Telus smart home with a video doorbell. Main smart home user account has an Android phone with the smart home app installed and push notifications working when someone presses the doorbell.I have a 2nd smart home user account set up on an iPhone, sma...

Time wrong time on new system

When the time changed, the time on my system did not so my security system is an hour ahead. How can I reset that since it's supposed to update automatically

Dpronk by Just Moved In
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IMEI number not accepted on Home Security Panel

I'm a new-to-Telus Smart Home security customer. I recently received my panel and sensors in the mail. Now, for the problem: I signed-in to the Smart Home app, chose "Self-Installation", and the app asked me for the IMEI number. I entered the IMEI nu...

Liftmaster 84501 - not detected by security pannel.

Been trying to get my Liftmaster 84501 working with the Telus alarm app with no success.This model has both the MyQ bluetooth and WIFI onboard, and looking on ADT's website it shows that there are no additional devices needed for it to be compatible ...

Foonus by Ambassador
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External siren

Does Telus really still not have an external siren for their alarm systems?Not much good having the only siren on the panel that can't even be heard outside IMO. Would be nice if at least the neighbors could hear it going off.(We have soffit plugs un...

Alarm went off and I received no phone call

I was at work and looked at my phone noticing I received an email 2hrs ago that my alarm went off.I quickly checked my cameras and saw everything was fine. (false alarm from the motion)I'm very upset I didn't receive a call about the alarm from the r...

Teejay348 by Just Moved In
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