FR
Help
Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Ask a question

SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 2136 Views
  • 0 replies
  • 1 kudos

Arming camera on demand

I know you can set up a schedule for the cameras indoors to be armed, is it possible to arm them on demand? For example should i need to go out, I woudl like to arm the camera

mike76 by • Organizer
  • 626 Views
  • 1 replies
  • 0 kudos

Wrong Charges - Getting Bills from both ADT and Telus

Hi,I was ADT customer and moved to Telus home security. Telus never informed ADT that I am now moved to Telus. ADT is still sending me bills. Now they gave my name to collections department and they are sending me emails and calls. When i call ADT, t...

Resolved! SmartHome app - No push notifications while enabled

Since I installed my new phone I'm having troubles with the notifications. I DO get 'Action by Any User' push notifications. I really want the 'Unexpected Activity' notifications back. - Everything in the app is enabled- My phone (new and old one) is...

Resolved! Doorbell cam audio

Hello all. Hopefully someone can tell me why my ring doorbell cam no longer has audio?! Ive checked all settings... the volume is all the way UP yet my video clips have no sound. Even when my doorbell is rung, i can not communicate with whomever is a...

harassment

I have asked and asked and asked TELUS to STOP harassing me; I DO NOT want to hear ever again about Telus Home security. The links all say I must disconnect from ALL Telus communications to stop the Home Security harassment. I still have 3 cells, one...

Resolved! How to remove a sensor from panel?

Almost rid of all my services with Telus, an hour to order a new sensor, I'm at two hours try to remove my defective sensor. No help online, calling them is a royal joke. I have the sensor number and all that jazz, how can I remove it from my panel t...

Resolved! Sensor armed away and then flips to armed stay

Hi ... I've been experiencing an issue when my employees lock up for the evening. They arm the system on the panel for "Armed Away" and then lock the front door and leave. Exactly one minute after they arm it and go, I can see in my email notificatio...

pm1804 by • Neighbour
  • 3753 Views
  • 9 replies
  • 0 kudos

SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 2136 Views
  • 0 replies
  • 1 kudos

Thermostat not working have to wait for new one

Taken two days to speak with someone to troubleshoot and it’s -20 right now. Told it’s replacement is being mailed out - shall have it by Monday - not quite what I expected for services

OhNo by • Neighbour
  • 1671 Views
  • 2 replies
  • 0 kudos

Resolved! Silent Arming Icon on base display

Came home from vacation disarmed my security, it also did a update and then all of a sudden there's a 'mute' icon that says 'Silent arming' floating on top of the green disarmed icon. I've never seen this before.

Copyright © 2024 Khoros, LLC