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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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  • 1 kudos

Google assistant alarm dot com account

I am a vivint customer and my contract is coming up in July. One massive reason I have not decided to sign with telus yet is for over 3 years I have waited for google home integration. Still all I see is alexa, even with Amazon laying off alexa emplo...

Montell by Coach
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  • 0 kudos


Why does Telus force you to use their app to track you when using 2FA instead of using something like a yubikey or a totp based app? I'm unsure why i have to be forced to use some app i don't require to secure my account?

Epyon by Just Moved In
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Resolved! Home Security - Online Bill Notification

I'm not receiving an email when my home security bill is ready. Mobile bill is coming through. Email address is correct. Any ideas?

79 by Organizer
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Resolved! Email from Telus: Update your password to improve your security

Howdy!I received an email from Telus lately, containing the following; Your password no longer meets our security guidelines.In our continued effort to make your experience with TELUS safe and secure, we are asking you to reset your password before y...

tbor by Organizer
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Bug viewing Security Services

Would not have posted here but I didn't find a simple way to report a bug anywhere.Consistently getting this on this page when I try to view it, even after hard refreshing.Not actually concerned about getting a response, just wanted to report it.


Letter from Telus

A senior neighbor received a letter from Telus -it is not the correct Telus letterhead. It looks like a photocopy so no colour. it tells her her account has been closed (never had a Telus account) and that she still owes $xxx.xx and to avoid letter b...

Resolved! door to door marketing

I am trying hard to protect my elderly parents from scams and unwanted solicitation. It's very difficult when door to door sales people keep showing up and trying to switch over their services. My mom has cognitive issues, and I feel they are taking ...

trixiD by Just Moved In
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Resolved! Telephone line replacement scam?

Hello, Just received an interesting call at work from the # 113479830606. They claimed to be from Telus and were informing me that, due to a number of customer complaints, they would be changing up/repairing the telephone lines in the area around my ...

GLi10 by Just Moved In
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Slim Line Doorbell II

Hello:I reached out to customer support on twitter regarding an issue with my Rear doorbell stuck on a solid blue light (shuts off every 39.46 seconds and maintains solid blue light) and seems to power cycle itself to no avail. Simple fixes have been...

NoTrust23 by Just Moved In
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  • 0 kudos