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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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  • 1 kudos

Resolved! Why are the door to door agents so pushy?

I had an agent ring our doorbell at around 630pm while I was busy preparing dinner. Took a peek, saw a Telus agent and ignored it. I already have a no solicitation sign on my door. 2hrs later, agent returns and this time my elderly father opened it. ...

Js-addt by Just Moved In
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  • 1 kudos

Resolved! Cancelling smarthome security after contract expires

Has anyone cancelled the smart home security service AFTER the contract expires?Wondering if anyone has experience with cameras they purchased, were you able to connect to a new service?Did you have to pay any fees to have Telus equipment removed? An...

redmaher by Just Moved In
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Can you bluetooth disarm all partitions

Is there a way to disarm all partitions automaticly on arrival? I can only seem to pick one partition or the other. Would be great if both zone would disarm at once.

Security Issues Equipment

My cameras have gone offline along with my doorbell cam - I was on with tech support for over 90 mins last week, and they weren't able to get them back up and running, I need a tech to come out but good luck trying to get through to anyone....Anyone ...

Customer Rep Not Answering

I had a door-to-door salesman come to my house 2-3 weeks ago and offered me a bundle that included 2 sim cards, wifi, and a security system. We had agreed that the total would be about ~230, I confirmed with him more than once that there are no activ...

mszawal by Just Moved In
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Telus door to door sales Oakville

Telus door to door SalesHad a 'Telus representative' knock on the door and ask about switching over my cell phone, home internet and security services.Ultimately said no and he left. He didn't go to my neighbor and was pacing on his phone for 10 mins...

Telus Smart Home Security billing etc

I was informed in October by our security system company which was local that they would be transferring our files and closing after the owner's retirement. Telus got the contract. I paid my annual fee with the company in September of 500. I just rec...

Telus security camera missing some video images on cell phone app

Hello Recently I accidentally notice that my cell phone app is missing some of the camera video images. For example, my newspaper carrier delivers newspaper every day to my mailbox at my entrance, and on certain days that specific video is missing. I...

Ramgupta by Organizer
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Ordering new system is overly difficult

I had ADT years ago but hated the service. Since I am a Telus costumer I decided to give it another try. I am so far not having high expectations. It took me over an hour and a half to order on the web site. First off It kept freezing on my phone so ...

Video on Security system panel does NOT display

My Telus home security system was installed in August 2022. However, the security panel does not display images from the camera. I have contacted tech support several times and have been promised it to be fixed in 2-3 weeks. Now it is over 4 months !...

Ramgupta by Organizer
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  • 0 kudos