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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by • TELUS Employee
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Resolved! Door to door rep looked suspicious and unprofessional.

There was a guy wearing black hoodie, black jacket, and a black face mask knocking my door and my neighbours’ doors at 6:30pm PST and solicited. The person spoke broken English and didn’t show anything to prove he was from Telus but just said he was ...

szjoeweb by • Just Moved In
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  • 2 replies
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Home security services

How do I get my cameras and smoke alarm going along with the motion sensor

Resolved! Garbage system.

My security system has been garbage since day 1. It goes off for shadows, reflections, snow, clouds passing in front of the sun, neighbours 2 doors down on their driveway, passing cars and even bugs. A Telus manager says that the system is very sensi...

Oilers88 by • Just Moved In
  • 1727 Views
  • 1 replies
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Resolved! [Home Security & Home Automation] No shows - AGAIN - 4th time

I am on my 4th appointment/attempt (over 3 different install days) to get my home security system installed. I'm almost starting to wonder if this is a scam. I have taken 3 unpaid days off to support this install, thinking I was getting such a good d...

mikeg31 by • Just Moved In
  • 1909 Views
  • 2 replies
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Resolved! Does anyone else have a SkybellHD doorbell camera?

Does anyone else have a Skybell HD Doorbell?The reason I ask is that I am told that there are no other complaints about this doorbell, yet I continue to have firmware upgrade problems and inconsistent motion sensor detection, to the point that I have...

Gyro by • Organizer
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  • 2 replies
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How can you do a manual recording from your doorbell?

Can I start a manual recording on my doorbell? I just saw a stranger through our main window walking up towards the house and wanted to activate live view and start a recording while I was on my Telus App. It was then that I realized you couldn't, an...

Gyro by • Organizer
  • 900 Views
  • 0 replies
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Resolved! Smarthome camera surprising downsides

I currently have a 30 day trial of a Telus Smarthome ADC-V723 camera. After a couple of days, my initial impression is that it seems like good hardware and has good image quality. However there’s a couple of major downsides that I’ve been surprised t...

Home alarm

A family member in Richmond received a call from someone saying her alarm wasn’t working and she thought it was a prank call. Is there something going on with the alarm system there? There’s no notification on your website that I can find. Thanks.

Resolved! Door to Door Marketing

Hi, does anyone know if Telus has marketers going door to door with ADT alarm promo's right now? I want to take the promo, but I am hesitant to give my information to the person who is marketing at my door. He provided an ID number an said I could ca...

Jaydem by • Just Moved In
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