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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
  • 1033 Views
  • 0 replies
  • 1 kudos

SmartHome Security Scam

At the moment of writing this I have to admit to being pretty upset. A few months ago, after a very crazy and distressing emergency move, when I was getting my Internet set up, a Telus Sales Agent happened to be doing door to door sales. He was able ...

TPetit by Neighbour
  • 4227 Views
  • 3 replies
  • 2 kudos

Someone named Robert added my email to his telus account.

Hi!I am from Sweden and never heard of telus before in my life. Just got an email requesting to validate that somone named Robert had put in my email to his account. In the email it said if this is not you contact support and when i try to contact su...

gebaeon by Neighbour
  • 2129 Views
  • 6 replies
  • 0 kudos

EverSafe email validation error

I have a very specific problem with EverSafe and I don't know how to get help. My email address uses the TLD .works e.g. [email protected] I've used that email for a long time. The TLD is a legitimate one: https://icannwiki.org/.works However th...

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jamiepm2 by Organizer
  • 3565 Views
  • 7 replies
  • 0 kudos

Resolved! Chamberlain MYQ-G0401

Just want to find out if Chamberlain MYQ-G0401 is compatible with the Telus Smart Home system.

wyhpak by Neighbour
  • 1817 Views
  • 2 replies
  • 0 kudos

Migration to 4G/LTE network - a pretext to change Security monthly plans?

The other day I received a letter from Telus with regards to upgrading my 3G hardware to a 4G/LTE equivalent panel (totally understandable as 3G is being phased out across the industry). I have a 3G Home Security panel which would need to be upgraded...

SMT101 by Neighbour
  • 2171 Views
  • 3 replies
  • 0 kudos

Resolved! Home security insurance certificate

Why is it so hard to get a home security insurance certificate. I go online review the help. Go to the get certificate setting in home security. It tells me to call a number and post's hours. The hours are incorrect and there is no ability to talk to...

Resolved! Security alarm message “ communication error”

Ever since this past ice storm my alarm has been having a problem with communication signal. It seems it happens early in the morning. In the past Telus would reset and everything is fine. This problem used to occur once or twice a year. Since this p...

Resolved! Door to Door canvasing

Had a door to door guy come across and said he was from Vancouver Telus. Didn't show credentials. Had a busted up iPad that he was using. Selling a full home security system and internet packages. He had a Telus golf shirt on. Seemed scammy as he did...

BearLost by Neighbour
  • 2573 Views
  • 3 replies
  • 0 kudos

Resolved! Q2 alarm panel mater code

Hello. I was just wondering if there is a way to get the master code to reset my Q2 alarm panel back to factory specs. I wanted to install it to my existing Telus security system that I currently have. Thought I could use it in my garage. I brought t...

Robcar by Neighbour
  • 3103 Views
  • 4 replies
  • 0 kudos

Smart Home App - Unexpected Error

Hi, Anyone having issues with their Smart Home App? As soon as I open it I get a message saying "An unexpected error occurred. Please try again." Can't get past this screen even when I reboot. When I login using my desktop it brings up a screen that ...

Ferrari by Neighbour
  • 2965 Views
  • 3 replies
  • 1 kudos