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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 1956 Views
  • 0 replies
  • 1 kudos

ID theft

I have for a little over a year been terrorized by a young lady that grummaged through my apartment finding stocks. We wrote down all my personal information and even had the passwords to all my internet sign in .

Ccarlton by • Neighbour
  • 759 Views
  • 1 replies
  • 0 kudos

Resolved! Security (ADT) Upgrades Required Due to 3G Going Away

I have received at least 2 registered letters and more than half a dozen calls on the need to upgrade my old ADT solution because cellular 3G is going away. I keep getting calls despite the following points I make that I am not interested:I have two ...

DS256 by • Friendly Neighbour
  • 4356 Views
  • 10 replies
  • 1 kudos

Home/Security Support

Since ADT has joined Telus i can never get in touch with any live person to talk to. This can't be a normal way to run a security system and having a monitoring station run by an automated system that can't even have a live person intervene. Contacti...

Garydp by • Neighbour
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  • 2 replies
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Installing cameras

We have some cheap Wyze Cams which I was thinking of replacing with Telus cameras. If I was to buy some compatible Alarm.com cams is setting them up similar to the Wyze Cams? Are they integrated at all to our current Telus alarm system? I know I can ...

Callback

Each time I request a callback, the calls are made but go straight to voicemail as if I blocked the number. If that is the case, I would like to unblock the number but need to know what number to unblock. Anybody experienced this? Does anyone know th...

lancelot by • Neighbour
  • 785 Views
  • 1 replies
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Re: Poor service

I got a security service from Telus, and never received any notification or communication when the camera would arrive via Canada Post. There is no tracking number nor note from Canada Post for the attempts. Spoke to John from the Loyalty department ...

snorsnow by • Neighbour
  • 665 Views
  • 1 replies
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Resolved! Low temperature alarm & notification

I have an Alarm.com smart thermostat & an emergency low temperature sensor in my basement connected the Telus security system. However wondering if there's a way to set an alarm + notification to give an earlier low temperature warning (e.g a tempera...

CB55 by • Neighbour
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  • 1 replies
  • 0 kudos

Send a technician

So the saleman who sold me the security system promised that it wouldn’t get set off by a cat. But the police were called on my cats several times and I cancelled. Luckily the phone operator agreed to free me from the one year contract I signed due t...

Resolved! Unable to change panel volume

I'm unable to change panel volume. It's either silent or max volume, can't set anything in the middle. Also I noticed suddenly there's a "silent arming" icon on the green disarmed screen. How do I fix these? Thanks.

T2 by • Neighbour
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  • 2 replies
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SmartHome - Additional Sensors

Hi, I recently got the SmartHome Secure + Video which I'm supposed to get a starter kit and a camera of my choice. However, because I had a DSC alarm already installed previously with wireless sensors, the installer simply reused my existing door sen...

d3zman by • Neighbour
  • 2027 Views
  • 5 replies
  • 0 kudos
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