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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by Community Manager
  • 2534 Views
  • 0 replies
  • 0 kudos

Resolved! Using existing wired sensors

We're switching over to Telus for our home alarm, will their installers be able to use my existing wired door magnets and my existing motion sensors?Does Telus use any wired motion sensors when they install them or are theirs all wireless?

Fisherguy by Ambassador
  • 19737 Views
  • 25 replies
  • 0 kudos

Resolved! Automatic disarm of system upon arrival

Is there a way to automatically disarm the system and unlock my door upon arrival home? My August lock unlocks automatically when I arrive home with my phone in my pocket.

NFtoBC by Community Power User
  • 10805 Views
  • 8 replies
  • 2 kudos

Cellular / WiFi / Dry Loop Connection

Hi , My question is related to the connection between the keypad and your monitoring stations. Is the connection made with Cellular , WIFI, or is it done through Dry Loop? Thank you, Nate

natevputt by Just Moved In
  • 5638 Views
  • 6 replies
  • 0 kudos

Resolved! Scenes & Automations

I used to have Rogers Home Monitoring, but recently moved and it wasn't available in the neighborhood so I went with Telus. I moved virtually all my locks, sensors and switches to my new home using Samsung Smartthings as those were using Zigbee (Telu...

BobLoblaw by Just Moved In
  • 4458 Views
  • 3 replies
  • 1 kudos

SmartHome app widgets

Hey all. Anyone use the SmartHome app for Android? The widgets recently stopped working for me and when I went to remove and re-add, they went from a occupying a 1x1 space on my home screen to an odd 1x2. The icon image is no larger so the new space ...

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Scoto by TELUS Employee
  • 1895 Views
  • 0 replies
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Question and comments

I had the home security system installed a few days ago. First, the person that sold this to me at my door had said one price, 18 a month, which when the tech arrived, he said it was 28. So i called my sales person, he said hed get back to me to see ...

RickFlair by Just Moved In
  • 2733 Views
  • 1 replies
  • 1 kudos

Resolved! Smart home security integration with roll shutters

Hello all, Does anyone know if I would be able to hook up alexa to the panel. If so how? I recently got some shutters installed by these guys https://securityshutter.ca/ on the exterior of my house. They are controlled through alexa. Would like to in...

AlexK by Just Moved In
  • 3042 Views
  • 1 replies
  • 0 kudos

Resolved! Alarm panel

Is it possible to have google home integration communicate with the panel?

Resolved! SmartHome Security FAQs

Hey all, We've seen your questions about SmartHome security both in our community and outside of it and wanted to officially launch the SmartHome Security board for all your questions and feedback. To kick it off, we've put together a list of our mos...

dru by Community Manager
  • 11073 Views
  • 11 replies
  • 4 kudos

Resolved! Home security

Anyone else having issues with intermittent poor video recordings on Telus Wi-Fi cameras

MMP by Neighbour
  • 6250 Views
  • 5 replies
  • 0 kudos