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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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Call control and security system

I have call control, had TELUS add 2 smoke detectors. Guess while adding wasn't in test mode and the monitoring peeps called both my numbers. However fire dept showed up. I checked the call log and see the number called me failed to press their numbe...

Smart Home App Issues on iPad

With Telus Smart Home App on iPad, I find that if I minimize it and bring it back up, it is missing the side menu bar, the top purple bar, and a blank Activity area is open on the right side of the screen. I have to close and then open the App to bri...

Ontario1 by Organizer
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Resolved! Telus Security and Pets

I have a Telus Security setup that includes indoor motion sensors.We're looking into adding a dog to our family, is there anything I need to do to make sure the motion sensors don't trip when my dog's home alone?

Does a security plan have a cap on how much equipment it can use?

I'm moving into a home that has previously had a Telus security system. The prior resident has left their security camera (and a few other bits) behind. If I got a plan through Telus, would I be able to simply add that preexisting equipment? Or would...

RyanB by Just Moved In
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Resolved! No Longer Able to Log Into Website

I received information explaining how to transition myTelus from myADT (as part of Telus updates to SmartHome Security). Today I set up myTelus with my new account information (and a new password). I can still use the apps on iPhone and iPa...

Ontario1 by Organizer
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  • 1 kudos

Resolved! my Telus Overview Not Able to Load My Information

Newly migrated from myADT to myTelus (as part of Telus transitioning previous ADT customers to their system). Home Security is the only product I have with Telus. Set up my Telus on website. Established myTelus App on iPhone and iPad. myTel...

Ontario1 by Organizer
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Onboard storage for camera

When I use onboard storage on my cameras do you my still use the clips when recording and does it use the sd card and save clips

Resolved! Door sales and do-not-knock list?

Door to door sales: Does Telus really have a "do-not-knock" list and how do you sign up?

Gyro by Organizer
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Door to Door Salesmen

I just had a call from my mother in-law who was quite upset about some supposed Telus Door to door salesmen. They were trying to sell Telus security. They ended up entering the house and looking at the security system. Obviously a mistake to let them...

HuD_91gt by Just Moved In
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  • 0 kudos