Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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Resolved! Telus smart home

I am moving and that community does not have fibre so I need to get another providers internet until they put fibre in my new home. My question is: can I use telus smart home security with another providers internet?

Kfarthing by Just Moved In
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Resolved! Telus Spam Email ?

I received this email and was wondering if it was legit or spam. The email address bothered me with the addition of the "i" in i.telus.com TIA

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Resolved! Cancelling security contract

I am selling my home, but not buying another. What do i do with the cameras etc for my Telus security system?

Laa2022 by Just Moved In
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Cameras going OFFLINE regularly

Hello,Well every telus tech had ideas, but still going OFFLINE once or twice a month needing to be power reset EACH AND EVERY TIME!These wifi cameras SUCK.Even the zwaive in my 900 sqf house has problems reaching all locks and windows. What a piece o...

KenMc by Just Moved In
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Resolved! Telus residential home security

Residential Home Security needs to have svrs.The length of clips recorded are too short why cant telus allow svr on a rental or purchase base? Why consumer accounts cant get the SVR, but business can get it. What is the point of having to see a thief...

Samsonz by Just Moved In
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Telus residential svrs

Residential Home Security needs to have svrs.The length of clips recorded are too short why cant telus allow svr on a rental or purchase base? Why consumer accounts cant get the SVR, but business can get it. What is the point of having to see a thief...

Samsonz by Just Moved In
  • 566 Views
  • 0 replies
  • 0 kudos

Resolved! Skybell doorbell camera is causing humming.

After installing the skybell doorbell camera, I am getting a constant highly annoying humming inside the house where my doorbell chime is located. I have installed a new doorbell and tried different size resistors as suggested on Youtube. Any one hav...

Brewen by Just Moved In
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Activate/Deactive Scene based on time

Is it possible in Smart Home Security, scences can be activate/deactivate based on time. Like I want Activate sleep every day at 10:00PM and activate Wakeup scene in the morning 7:00AM instead of activating manually everyday.

Resolved! harrasement (door to door sales)

had two men at our door trying to get us to convert from our service provider , ( phone , TV and internet) . Repeatedly told them we were not interested. The one guy was very pushy kept insisting telus could give us a better deal. Again told them we ...

husula48 by Just Moved In
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  • 4 replies
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Resolved! Outdoor V723 camera

Hello, I got a outdoor camera V723, cannot get it to connect to wifi, follow steps reboot camera, everytime when scaning for wifi network, not able to see my ssid, tried to input manually but unsuccessful. Able to see neighbors ssid but mine not show...

Madsjra-8 by Just Moved In
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  • 3 replies
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