Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
A few weeks ago we noticed our slimline doorbell camera was no longer recording motion. Tried a few things on the app, tried to reset it even and nothing worked. Next try was to delete the camera and reinstall- well now weeks later and we still can’t...
Started flashing orange out of nowhere - wifi was fine for all other devices. Did a power cycle on the doorbell and wifi reset on my network, no change.. still flashing. Removed the camera from my mobile app (which I guess removed it from my account?...
Hi TELUS are you sending representatives door to door asking about whether my Neighbours and I need home security products? Seems weird just before the holidays - is this legit??I'm in Gibson's, BC
What does one need to do to get Telus to sell us an alarm system?? We had a technician come to the house 3 weeks ago who promised we would receive an estimate for an entire new system the following day. No one contacted us. And it is impossible to ac...
Got the email telling me - MY NINE DIGIT - Telus Security account. And telling me to add 'TELUS COMMUNICATIONS' as a payee with my online banking. But the bank won't accept the account number - because account numbers for Telus Communications have to...
How do I get my old Vivint system back? The hardware and software was more advanced: 1st: Telus' camera does not have an camera eye that you can adjust using the panel, so unlike Vivnt's system, anyone with a house with steps up to a porch, has their...
I am attaching a list of calls made yesterday from 7;00 am to 10:00 am all from a so called Olive from Amazon. They all purport that someone has posted a purchase to my account and if I wish to cancel the charge press for one for more details. I didn...
Who can I contact to discuss my home security first bill? The charges especially around taxes don't make much sense to me, and I am being charged installation fees even though I was told verbally that this would not be the case.
been receiving SMS messages from 4799 While it doesn't request anything from me, I don't understand why I am getting it and if it is legit (I haven't asked for anything from Telus)
Hi Team,I used to install fibre optic and felt the connections were very insecure. 4, 6, 8 or 12 houses sometimes were connected either in a very accessible area in a small tub in the ground or on the lines over head (way more secure).I felt that any...
