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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 1884 Views
  • 0 replies
  • 1 kudos

Vivint moved still getting calls

I called and emailed to cancel my service at end of my term and was told system would be in test mode from time new ownership of home by New home owner for 3 weeks.This never happened and I’m getting calls when they set off the alarm.Please stop call...

Nun by • Neighbour
  • 735 Views
  • 1 replies
  • 0 kudos

Is this email legitimate?

[email protected] received an email from them asking for feedback on a call I received a few days prior. During the call I asked how I would know they were legit, and they claimed that they would send me an email. Is this a legitimate ...

Resolved! ADT backup battery replacement

I have been trying to reach Telus by phone, but it seems to be impossible. Is anyone from service/Telus monitoring these forums. Please tell your management that they have downgraded their service to an abominable level. I see other complaints, but n...

jctf by • Neighbour
  • 1898 Views
  • 2 replies
  • 0 kudos

Reuse existing QOLSYS panel with Telus Smart Home

Hi, I have an existing QOLSYS panel with my last home security provider.With my new plan with telus, I am not eligible for a panel as I am trying to reuse the existing sensors and cameras. Is there a way That I can re-configure the Qolsys panel from ...

Resolved! Cellular back up?

I understand that the security system runs on WiFi, but I asked the salesperson about cellular back up for outages, he said we would have to get a Rural Smart Hub, which is $75 a month. Is this right? It seems very strange that there is no backup sta...

mstcai by • Neighbour
  • 1670 Views
  • 2 replies
  • 0 kudos

Resolved! Disable automated arming

I set up my Telus smart home app to arm my alarm at night and disable it in the morning when I was out of town, so someone could come feed my pets during the day and not have to worry about the alarm. Now that I’m back I can’t find where in the app t...

Cldoling by • Neighbour
  • 9009 Views
  • 20 replies
  • 2 kudos

Contact

I have a contract with ADT. Telus bought them out but are not honouring the contract . I have had an ongoing issue with the smoke alarm as well as the cameras since I got the system. In June the smoke alarm failed once again. They were going to send ...

MoniD by • Neighbour
  • 1570 Views
  • 2 replies
  • 1 kudos

TELUS Home Security Rep Call

How is a TELUS security agent supposed to announce him/herself when calling about an alarm situation? The call display shows only a number and doesn’t display as TELUS.

MDB69 by • Neighbour
  • 771 Views
  • 1 replies
  • 0 kudos

Resolved! TELUS Home Security - Multiple Properties

Looking for guidance on being able to see two properties on my SmartHome app. The TELUS rep set it up, then had my wife and I redo passwords… buggered this up, along with my ability to see my mobility account!

MDB69 by • Neighbour
  • 1220 Views
  • 1 replies
  • 0 kudos
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