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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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Adding a security camera system to my home

Ok so there has been a uptake in the number of car break-ins, porch thefts etc in our neighbourhood. I want to add a wired security camera system using my tv to view what was recorded. I do not wish to use "the cloud " as storage. I will use a NVR. I...

twoold by Just Moved In
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Resolved! AlarmForce AlarmVoices EVS manual

Hello I have an AlarmVoices EVS unit I would like the manual that shows me how to use it.The unit has two RJ11 ports, I have no idea what they do. I am assuming a touch tone phone plugs into one of them? I need to know the procedure on how to reset i...

Promo call??

I recieved a promo call from telus this morning and was wanting to switch over so I went through the process. I was concerned about giving my information to the salesman so he hung up and called me from the telus help line which I appreciated, but no...

Resolved! Dodgy Door to Door Salesmen

Are there TELUS Salesmen going around the Fairview and Confederation area in Mississauga, Ontario?There are two dodgy men who have come twice within one hour, even though we said no the first time. They cover the camera as well which is even more uns...

KarishmaK by Just Moved In
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Call control and security system

I have call control, had TELUS add 2 smoke detectors. Guess while adding wasn't in test mode and the monitoring peeps called both my numbers. However fire dept showed up. I checked the call log and see the number called me failed to press their numbe...

Smart Home App Issues on iPad

With Telus Smart Home App on iPad, I find that if I minimize it and bring it back up, it is missing the side menu bar, the top purple bar, and a blank Activity area is open on the right side of the screen. I have to close and then open the App to bri...

Ontario1 by Organizer
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Resolved! Telus Security and Pets

I have a Telus Security setup that includes indoor motion sensors.We're looking into adding a dog to our family, is there anything I need to do to make sure the motion sensors don't trip when my dog's home alone?

Does a security plan have a cap on how much equipment it can use?

I'm moving into a home that has previously had a Telus security system. The prior resident has left their security camera (and a few other bits) behind. If I got a plan through Telus, would I be able to simply add that preexisting equipment? Or would...

RyanB by Just Moved In
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Resolved! No Longer Able to Log Into Website

I received information explaining how to transition myTelus from myADT (as part of Telus updates to SmartHome Security). Today I set up myTelus with my new account information (and a new password). I can still use the apps on iPhone and iPa...

Ontario1 by Organizer
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  • 1 kudos