FR
Help
Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Ask a question

SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 1597 Views
  • 0 replies
  • 1 kudos

Waiting time for replacement Thermostat

It is sad that I have to wait for 5-7 days for replacement thermostat for my Vivint control system. Temp plummeting and Telus has not expedited delivery ! That sucks . Makes one reconsider. Anyone had such issues before?

Relentless Door-to-Door Sales people

Hi,We have Telus salespeople stop by our house regularly. They do not take no for an answer. Today I was in a rush and forgot to look before opening the door. I saw it was Telus and told them I couldn't talk as my two young children were arguing upst...

acros by • Neighbour
  • 1465 Views
  • 2 replies
  • 0 kudos

Resolved! No Contract?

Telus Jan, 2019 sold us a new 3-year Residential Services Contract with a slight "upgrade"to our existing 1999 ADT security system. Only changes were a modern touch Key-pad, one new CO detector and one new Smoke Alarm.Monthly Service includes for Mon...

jonboy by • Neighbour
  • 1456 Views
  • 1 replies
  • 0 kudos

My ADT alarm migration not eligible

I had an alarms account which was taken over by Telus and then registered in MyTelus. I have been paying ADT Telus for 18 months but could not determine who was monitoring and/or accessing my account. For a brief time this spring I had access to bill...

memw by • Neighbour
  • 1141 Views
  • 1 replies
  • 0 kudos

Resolved! Panel takes picture same time everyday

Hi,My home control panel has started to take a photo every day at 6:44pm, no matter if it's active, disarmed, wtv. And there's no event or anything to trigger it. Not sure what's happening but it feels creepy.

Sammkjones by • Friendly Neighbour
  • 5103 Views
  • 10 replies
  • 1 kudos

24/7 Onboard Recording

On smartphone device telus security app are not perfect access to 24/7 Onboard RecordUse SD Card view images and videos files. Website can view line time files 24/7 Onboard Record. Why not use on app?

Resolved! Your SmartHome Security services have not yet been linked

I have an upcoming service appointment and was advised by email to download the smarthome app. Whenever I attempt to login to my account through this app, I get the "Your SmartHome Security services have not yet been linked" message, which is followe...

vw123 by • Neighbour
  • 4962 Views
  • 4 replies
  • 0 kudos

Why is it impossible to speak to anyone at telus

Does anyone know how to remove a sensor from a security system. My Carbon monoxide is faulty and I need to remove from my devices until new one arrives. I called today, waited an hour and the individual didn't remove the sensor as it has no batteries...

MA0607 by • Neighbour
  • 996 Views
  • 1 replies
  • 0 kudos

Resolved! Silent arming icon on disarmed screen

Hi, I woke up this morning and disarmed my security but all of a sudden there's a 'mute' icon that says 'Silent arming' floating on top of the green disarmed icon. I've never seen this before.

Sammkjones by • Friendly Neighbour
  • 4357 Views
  • 4 replies
  • 0 kudos
Copyright © 2024 Khoros, LLC