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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
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  • 0 replies
  • 1 kudos

Harassment

I have home services through telus and I have no complaints about those services. All is good there.BUT….On the average I receive 3-4 calls a week from telus trying to secure my mobility business for the past 3-4 years. No matter how polite or rude I...

Jaysfan by • Neighbour
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  • 1 replies
  • 0 kudos

Telus door lock

My wesiser door lock shows unlocked on my app when I lock remotely or via keypad but door is locked. Please help is frustrating Thanks

JacekK by • Neighbour
  • 1377 Views
  • 1 replies
  • 0 kudos

Resolved! Qolsys IQ 4 Remote Panel (Wireless) Alarm Message?

I have tried to repeatedly turn off/reset a remote alarm indication (panel open type) on my internet login for my dismally installed TELUS wireless alarm system and still can't get any kind of response from TELUS, this wireless junk was TELUS's respo...

enb54 by • Coach
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  • 4 replies
  • 0 kudos

Plans Expiring and no communication

I have been a Telus customer since 2019. My monthly bill was $103 My plan expired and Telus raised the bill to $189 and did not think to inform me by email or by phone. I think that is some pretty shady customer service for a long time client. I am c...

Resolved! Doorbell camera recordings

Hello. Recently signed up for the Telus home security and got the doorbell camera. Couple of questions. 1. Why is the recording only 30 seconds? 2. When I play back the recording, the first 15 seconds has no motion detection but yet it records. That ...

Hardwiring outdoor security camera

Hello!Today, I called in to about my Optic tv change and was given a promo for the security package and that included an outdoor sercurity camera. My question is can this camera be hardwired as we are in a new build which we had wiring put in for a s...

WinnieI by • Neighbour
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  • 1 replies
  • 0 kudos

How do you cancel home security when you move

I recently moved from a house to condo with 1 year left on my home security contract. Condo has its own security so I don't need it. I have tried to cancel many times but am counting to pay for a security system in a house I no longer own.

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