TELUS Neighbourhood

SteveBH

Replaced a door lock due to intermittent off and on line issue. Panel voice would announce lock and unlock when lock activated. After replacing the old lock, the panel voice no longer functions with replacement. Panel voice vocalization for sensor...

SteveBH

Upgraded to Series 9 Apple Watch. Telus SmartHome app works on the watch except when trying to access thermostat settings. When trying to access heat, schedule or fan settings the app crashes and returns to watch face. Have tried resetting Apple W...

SteveBH

The problem may have originated with the Telus SmartHome app. I initially installed replacement lock using the app. To fix this issue I had to remove the installed lock keeping the lock intact and connected to key pad. I removed lock and reconnect...

SteveBH

Isn't that interesting. I traded up from a Series 4 which worked seamlessly with my iPhone 8 Plus. It is only after upgrading that the app started to crash. Sorting these issues out is probably not a priority with Telus.

SteveBH

Thanks for responding. Apparently the issue requires an update to the app so that it is compatible with the Series 9 Apple Watch. When and if this happens is an open question. Again thanks for taking the time to try and address this issue. ...

TELUS Neighbourhood

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Panel Voice not functioning

SmartHome App Apple Watch

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