Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
7,129 PostsLatest forum discussions
Contract that we didn't agree to
When our contract was up for renewal, we contacted Telus and spent several hours negotiating a new contract. We were told that the bill would be $148/month. At this point, this includes Telus home services such as a doorbell which wasn't even working...
Where was my post complaining Telus Connection app
Yesterday I posted a new thread complaining the crappy Telus Connection app that could not sync and show device list. Somehow strangely the post is gone now and no where to be found. I saw quite some posts in the past complaining about the same app b...
Different Price on Phone vs. Bill
Wondering if others are having the same frustration with Telus in what I would label a "bait and switch" sales approach? I recently ordered new internet and Optik TV for a two year contract. On the phone they offered 3G Pure Fibre internet and Optik ...
No notification sounds while on Data
On my Samsung S20 I receive notifications including the "ding" while on WiFi but no "ding" when away from home and on Cellular data. I can access my Eufy Security Cameras while on cellular data and notifications are sent but no sound or vibration whe...
Rewards Program changing
I think it is disgraceful what TELUS is doing. First, they announce a major change to the rewards program, putting telus customers at risk of losing their points. Then close to the cutoff date, the systemis "down for maintenance" so customer cant red...
TELUS TV Satellite- Need Updated Programming Info
I am a grandfathered TELUS Satellite TV subscriber (a grandfathered services resold by BELL). My location is in rural Alberta where I only have a landline TELUS phone. No internet available and basically only sporadic 2% cell service at my actual rur...
Why I cannot find "View and manage your appointments"?
I missed telephone call and the previous installation appointment has been cancalled. Now I want to book a new appointment, but the appointment manager just gone and I cannot find where to book appointment. What should I do?
Avoiding Unexpected Charges on Prepaid Plans
Hi everyone, I’m currently on a Telus prepaid plan (Talk and Text 100) and want to make sure I don’t get hit with any unexpected charges. Specifically:If my account balance is $0, will Telus prevent me from making or receiving calls to avoid overage ...
connect app doesn't show connected to wifi devices
connect app not showing connected to wifi devices. it says some features unavailable. then it show sync off. how can i fix it? i cant pause devices or even see what connected to wifi. i don't have boosters. i uninstall and install again connect app. ...
How do I delete a spam voicemail???
I keep getting a spam voicemail from a Saskatchewan phone number claiming to be Telus. The spam 'hijacks' the screen on my Telus ZTE Cymbal 2 flip phone and forces you to select and play the voicemail. And it won't allow you to delete it. What is the...
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