Where was my post complaining Telus Connection app

[zhangff_nu]

Yesterday I posted a new thread complaining the crappy Telus Connection app that could not sync and show device list. Somehow strangely the post is gone now and no where to be found.

I saw quite some posts in the past complaining about the same app bug. It seems that Telus could not solve it anyway. But why delete my post? 

[TELUS_Support]

Our forums are routinely swept for posts that are duplicates, aren't asking questions, are off topic, etc. There's a chance this is what happened.

As for the Connect App, what device are you using? Also, have you checked to ensure you have the latest version?

[Ron888]

we are talking anout Telus Connect app. This app has no updates since three years ago. Please have it checked and fixed as it is not working for at least one week after I had the issue.

[zhangff_nu]

I did everything I could and advised by your tech support to the modem and to the app. Nothing worked. It's a very common bug and there are many posts complaining about it. Cannot you see it? Thanks.

[Ron888]

I have the same issue since last Monday. I called the support team but nothing has been done to solve it. The technician who came to fix the internet said he can’t do anything related to the App. I complained it this morning and have been waiting for any response from Telus.

it seems there is no support for the App.

[zhangff_nu]

As I cannot wait for Telus to take forever long to fix this bug, I went straight to Bestbuy and bought a wifi router of my own. Set the Teleus Wifi hub in Bridge mode and disable its wifi, and then connect the new 3P wifi router to Telus hub (now only as a modem) via LAN. Now I can easily visit the new wifi router via app, and control devices without any issue. I don't trust Telus is going to fix their modem and app issues, so the best way of solving this is to have my own Wifi broadcasting.

[DodSno]

I'm a new Telus customer and the connect app is hillariously awful. It still hasn't picked up that it's on the same network as the modem it's supposed to talk to... hours later.

They also contraticted themselves in the automated messages telling me to make sure the app was downloaded and signed into when the installer arrived. It's not possible to sign into the app until a SmartHub is activated.

Try to sign in before the SmartHub is activated?

"That account has been canceled!"