Forum Discussion
Re: [Megathread]: TELUS Connect
Yesterday I posted a new thread complaining the crappy Telus Connection app that could not sync and show device list. Somehow strangely the post is gone now and no where to be found.
I saw quite some posts in the past complaining about the same app bug. It seems that Telus could not solve it anyway. But why delete my post?
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I meant to add one other thing. When signing up for SmartHub the emails you receive before the install indicate that you must have the Connect app installed and signed into before the date. For whatever reason, the account can't be activated in the app until the antenna is connected to your network. Until that time, the app claims that your account has been deleted, which is pretty confusing and lead to more time wasted on the phone with support.
TELUS_SupportOfficial Support Team
We appreciate your detailed feedback and are sorry for the challenges you faced during setup. It’s important to us that all our customers receive the right support, and we understand how frustrating it can be to be transferred multiple times. We’ll share your comments with our team to help improve training and the overall SmartHub experience.
Regarding the app activation issue, we recognize that clearer instructions would make the process smoother, and we’ll look into how we can improve this. If you need any further assistance, please don’t hesitate to reach out.
I'm a new Telus customer and the connect app is hillariously awful. It still hasn't picked up that it's on the same network as the modem it's supposed to talk to... hours later.
They also contraticted themselves in the automated messages telling me to make sure the app was downloaded and signed into when the installer arrived. It's not possible to sign into the app until a SmartHub is activated.
Try to sign in before the SmartHub is activated?
"That account has been canceled!"
- TELUS_Support
- Telus connect
Sent from my iPhone
As I cannot wait for Telus to take forever long to fix this bug, I went straight to Bestbuy and bought a wifi router of my own. Set the Teleus Wifi hub in Bridge mode and disable its wifi, and then connect the new 3P wifi router to Telus hub (now only as a modem) via LAN. Now I can easily visit the new wifi router via app, and control devices without any issue. I don't trust Telus is going to fix their modem and app issues, so the best way of solving this is to have my own Wifi broadcasting.
