Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 12120 Views
  • 102 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 22280 Views
  • 43 replies
  • 6 kudos

Wireless Optik TV not connecting

Hello, I recently installed a DECO mesh system, but my wireless Optik TV could not complete the wifi paring. However, it worked fine when I wired the TV box with an ethernet cable. Is it possible the wireless Optik TV only works with Telus wifi boost...

Swings by Just Moved In
  • 1950 Views
  • 1 replies
  • 0 kudos

Resolved! More of a rant - hardware

Are we ever going to see new hardware? I’ve been an Optik TV customer since 2008 (with a brief interlude with Shaw) and it’s amazing to me how much further ahead technologically Shaw and Bell are with their TV offers, in terms of features, responsive...

Better Call Saul on demand

The last episode available is S 6 E 8. Two more have aired since then. Will they be available to watch on demand?

arrows beside some channel on guide screen

Hi I'm new to this. I noticed that arrows (>) appear beside some channels on the guide screen, what is this? The guy who installed my cable didn't explain it to me.

Sasquatch by Just Moved In
  • 2559 Views
  • 3 replies
  • 0 kudos

PVR reverts to another episode

If we are watching one episode in a series from demand, and then we pause the episode for a few minutes, after about 5 mins. the PVR screen reverts to a screen that shows a different or previous episode. The option button on the screen is not “resume...

Intermittent issues with 4K STB (possibly related to Prime Video)

Every few weeks our STB refuses to respond to anything put power on/off. The LED flashes on the front of the box when commands are sent but nothing else happens. We originally had an Arris box (non-PVR version) and recently had it replaced with a Tec...

FuzzyLogic by Community Power User
  • 2650 Views
  • 2 replies
  • 0 kudos

Resolved! T3200 modem and Deco AX300

How do I connect my Deco as a router without screwing up my Optic tv? I had the Deco up and running but had no tv. Had to go back to using the T3200 My technical skills are about a 6 so be patient and specific. Dumb it down please.

4K STB model numbers

Hey folks, new here.We’re having our Optik system installed this week and I’d like to get a head start on a couple of things.I’ve been doing the usual searches but haven’t come up with the information I need, maybe I missed it somewhere (been known t...

Fibre optic conversion

After being harassed to change to to fibre optic we have had nothing but problems. TV pixilating and freezing. We have had two technicians out and have spent hours on Virtual support’. We have replaced the ‘new’ per boxes that were provided ( we foun...

Suewall by Just Moved In
  • 1093 Views
  • 1 replies
  • 0 kudos
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