Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Hello, I can't sign into Telus TV+ on my mobile app, PC browser or Optik TV box. It's not hardware related because I get the same error on all of these devices. I know I am using the correct username and password, because if I type the wrong password...
My optik tv/pvr keeps failing to record or will stop recording partway through a show. I get a message 'recording not available. Make sure the digital box and the pvr are connected to the network.' i have rebooted everything several times and it cont...
Any fix for this? I'm using an old S7 and certain channels like 131- ABC, it says:Decoder init failed: [-49999],Format(audio1299_0,null,nullNot sure why other channels work fine. You'd think Telus would use the same decoders for everything.
HELP!! I have just switched to using Telus TV, and am completely baffled on trying to learn the function(s) of each button on the remote control. The whole setup of navigating the screen is so confusing and complex after the system I had used with th...
It looks like Dave Season 3 episodes 1 & 2 are avaiable on-demand on the FXX channel, but then epsiodes 3 & 4 are available on FX Now. Is this intentional? Shouldn't all episodes be available on 1 or the other (or both) channels?
my uncle currently has optik 2.0 (which uses Essentials) and has older box, but wants to upgrade to Telustv-21T (android) box. Agent told , you need optik 4.0 and cannot be upgraded from optik 2.0. only way to get optik 4.0 is to sign up a new accoun...
Sadly it has to be asked again, because ‘check posts from this week’ response isn’t valid 3 years later… hoping for a real answer!Typing in search- you slide over 2 and press ok, it lags and you’ve just typed ‘as’ now. No where near what you wanted, ...
Cannot get Telus TV+ to play On Demand on iPad 5th gen. Live TV seems to work, which is odd. Have tried the 'uninstall the TV Carrier' suggestion on other strings, and then logged in manually, have uninstallled an re-installed app several times. Usin...
Hi,After installing the app and attempting to login, I've been getting an error that states, "Your account login has failed, please visit TV support so we can assist you with your issue." And the app won't let me log into my Android phone app or Chro...
Anyone else this setup ? Any tips to get the best set up? I will have a tv with a few 2.1 inputs. Just wanted some thoughts; wont' be connecting any other devices.
