Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I recently upgraded my telus optic tv to a 4K only because Netflix won't be supported anymore. I've completed installing the box and paring the remote but now my Apple TV won't work. If I plug the ethernet cable directly into the Apple box I can watc...
Hello, I recently renewed my service agreement and my TV plan was changed to a grandfathered plan. Ever since then, I have been unable to watch on the Telus TV Plus app. I was told that my grandfathered plan does not support the Telus TV Plus app and...
Something new over the last week: We've been receiving the following on some recordings:Asset ExpiredYour rental has expired or this program is not included in your subscription. Please repurchase the rental or subscribe tothe content by visiting tel...
hi,it is the third time when I reboot my optik TV or it reboots on its own I lose all my recordings. Anyone else this happened? Thanks
Hello, I have a two core channels 119 and 121 but I am unable to view our two channels live. I can see the home symbol appears with diagonal line through it. When selected, we see the message. This program can only be viewed on your TELUS home intern...
The latest episode (#4) of “and just like that” came out on Thursday (July 6) but is still not available on Crave!! The other three episodes were released with no issues….what’s going on with this latest episode???
Is the new digital box also serves as cloud PVR? It does not record as I press record. Thanks
When watching a pvr’d program I use to be able to fast forward / rewind at 1,2,3,4 speeds. Now I can only skip 30 sec or go back by 10Sec. I can also hold down the “wheel” and it fast forwards/rewinds but you cannot see the feed move. So you have to ...
Our pvr was setup to record The Voice Season 23 on CTV, but it didn’t record the last 5 episodes & they aren’t on Video on demand or CTV on demand. How can we watch these episodes?
I've been upset here with the high data usage that is being reported since I had the PureFiber installed into my house. My data usage has come close to reaching the soft cap before I start getting over usage charges. I'm not a heavy internet user so ...
