Unable to manage channels through MyTelus (web or app)

[gcamargo]

Hello all,

Has anyone ever experienced this situation? After a tech support "specialist" performed remotely some kind of linking of my 6-year PVR (which should be attached to my account as a 6 years customer) MyTelus web or app does not allow me to manage my channels or theme packs. The button disappeared completely after he performed the "LINK". Now, I'm not able to manage channels in any device, or any other network, no cache or cookies or anything worked out so far. 

I have spent countless hours over the phone and everything has been a waste of time.

Has anyone experienced this??

Thanks

[buttercup]

Having the same problem today, just want to go into MyTelus web and add/delete a few things but cannot get in.  Hoping it's just a glitch today, maybe someone else will answer.

[Jordancathy]

Did you figure this out, I’m having the same problems

[gcamargo]

Have not figured it out. This is certainly a backend problem, not on our end, it is impossible that mobile or web are not allowing to manage your channels/theme packs.

[mtaylorlee]

yes I have been experiencing this since at least last April.   I've basically given up.  UGH

[buttercup]

I contacted Telus and the told me to download Google Chrome and try that. I did that and everything was perfect after that.

Hope this helps.

[gcamargo]

Hi @buttercup, tried this already, as a software engineer I have more than one browser LOL 😄

Tried on Chrome, Edge, Firefox and Opera. None of them worked. The mobile app doesn't work either, it is a bit annoying to say the least.

[FallingMango]

Yea Mytelus for TV seems to not work at all for me either and no one at Telus knows what's wrong and when it will get fixed.

[gcamargo]

Have not figured it out. This is certainly a backend problem, not on our end, it is impossible that mobile or web are not allowing to manage your channels/theme packs. As others mentioned, I have given up on this, I do not have the time or the patience to be minimum an hour over the phone with a guy that is sitting in Costa Rica and has no idea about what is happening, we need backend support, not regular support, but how do you get to backend support? Well that's still a mystery 😄