Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 126 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Dolby Atmos from Netflix

Dose the UIW8001e support Dolby Atmos from Netflix. Amazon Prime Dolby Atmos comes through fine. If not dose any TELUS box support Dolby Atmos from Netflix? According to Netflix the Business TV (TiVo Android TV) dose and no other 4K TELUS boxes are l...

Missing movie on Crave/Starz (via Telus) - not for the first time

Thought I would watch 2001 - A Space Odyssey since I hadn't seen it for a long time and according to Crave I can watch it on Starz except it isn't listed on my TV, in Crave or Starz. It's really irritating because it's happened too many times to coun...

shegide by Organizer
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  • 4 replies
  • 0 kudos

Closed Captioning inconsistent online

If I watch a show online, the Closed Captioning works 50% of the time, at best. Sentences are always cut off. It only works as it should through the Optik tv digital boxes, which is ironic as the 'main' box is wireless and my computer has an ethernet...

Technician should be fired

Had an install today promised on numerous occasions that it would be a virtual appointment.This was important to me as I have a reactive dog and Covid.I was assured virtualThe ESL technician comes to the door wants to enter house my dog is freaking o...

itsmedia by Just Moved In
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  • 1 replies
  • 0 kudos

HDMI-CEC not supported on OPTIK digital box

I had Telus Optik recently installed. Digital Box (Model UIW8001 TLU) is hardwired and connected to TV via HDMI. The issue is that TV does not switch automatically between HDMI 1 and 2. Works great with Apple TV connected to HDMI 2 and I can see on T...

Ouboet by Just Moved In
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  • 1 replies
  • 0 kudos

Optik tv channel

Can’t access my tv package info,anyone else have this problem?

Shipdog by Just Moved In
  • 2078 Views
  • 3 replies
  • 0 kudos

Why are Optik TV Digital PVR boxes so bad?

This is my second box. Both exhibit the same issues. Non 4K ones were fine for years. Freezes 3 times a day. No response to controller input. Hard reset (unpluging the unit) required.Cables are fine. Box resolution has been set to 1080p as I thought ...

ScottW by Friendly Neighbour
  • 4301 Views
  • 5 replies
  • 0 kudos

Problème avec l'enregistreur télé optik

Depuis quelques temps, les enregistrements programmés donnent des émissions avec un écran noir sur toute sa longueur, sans sons. Quelqu’un à déjà eu se problème?

Starstruck - episodes not working on demand

Hi - I’ve been trying to watch episode 5 Starstruck through on demand (crave hbo) but it doesn’t load and says unable to play video. Episode 6 seems to be the same. Wondering if this needs to be fixed or if it’s an issue on my end. Seems like other s...

Millie1 by Just Moved In
  • 1809 Views
  • 4 replies
  • 0 kudos
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