Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 196 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Resolved! Hardware for new Optik google

Does anyone know exactly what hardware is used for the new Google/Android based Telus TV boxes ? Is there an equivalent that usa providers are using (the old box used to be an Arris model) ?

Ss_blake by Organizer
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  • 5 replies
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TV Channel line up

We subscribe to regular "cable" TV. The TV channels provide programming that are 5,6 or more years old. The only thing that changes in this channel line up is the weather. Not impressive.

Kimmik by Organizer
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  • 2 replies
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Resolved! UI8001 M/N ECB6250A access code

I have a UI8001 M/N ECB6250A Telus, S/N GEAA1A00671. I am trying to program my Bose Solo 15 series II system universal remote to be able to access the UI8001 however I have not been able to find the access code.

DaveJ by Neighbour
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  • 2 replies
  • 0 kudos

Can't Log into TV sites

I am trying to log into different TV sites (TSN, CTV, Global) with my optik account. It is the right password and such but I get this message:"There was a problem. An error occurred connecting with your provider, please try again."It was working fine...

Guide issue - No information

I have the new Google-based Telus TV+ box, and am having some issues with the Guide. Often, when I wake up the TV box from a period of dormancy, the Guide shows "No information" for most channels at the current time. It's fine starting at the top of ...

JeffR by Friendly Neighbour
  • 6144 Views
  • 5 replies
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Google remote - Voice command issues

I'm having a number of issues with the voice commands on my Google remote. If I say "Sportsnet" it changes the channel to Sportsnet One (OK, that's at least close). If I say "TSN" it also changes the channel to Sportsnet One. If I say "Sportsnet West...

JeffR by Friendly Neighbour
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  • 3 replies
  • 0 kudos

Can't edit Scheduled Recordings

I'm having an issue with the new Telus TV+ system. When I set up a new Series Recording, it defaults to First Run and Reruns. However, when I try to edit the series to First Run only, it won't update. I get an error "Series recording can't be updated...

JeffR by Friendly Neighbour
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  • 8 replies
  • 0 kudos

Optic TV SportsZone

If I am using the Telus Optik TV+ app on my Apple TV or my iPad, can I still use all the same features as the box? Like SportsZone? Are there any differences in the experience?

Stiney by Neighbour
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  • 3 replies
  • 0 kudos

Last of Us - Missing Episode 9

Crave on Demand is only playing the live episode. This defeats the purpose of paying for "on demand". The episode aired hours ago. Nobody wants live episodes. Get it together

Optik TV Price Increase

The below quoted message was on my February bill. I guess the key part of it is "as you are currently in a service agreement that is rate-protected, an offsetting discount will be applied to your account." Sure enough, my March bill comes with an inc...