Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Last week I switched theme pack subscriptions. The old channels disappeared as expected but the new channels have yet to appear. In my tv guide. I can find them in the Optik TV app but not through my actual pvr box. I've tried calling in, chatbot, tw...
I unfortunately switched to Telus in 2019 on a 2 year contract - for the next 3-4 months I was getting billed for On Demand shows I never watched, ordered or frankly knew existed.... THEN they finally gave me one new box. I still received bills for u...
Hi again, folks. Just wanted to post one more thread to highlight another issue I had with my recent switch to Telus. Someone (hi @Vgjfelix if you're still out there!) actually posted about the exact same problem three years ago, but that thread is n...
Hi, folks. Recently switched from Shaw to Telus with Optik TV. The installer set the TV boxes up as wireless, but I've switched them to ethernet for reliability (and the wireless signal is definitely not strong enough for 4K content in one room). I h...
When I press menu item: Add, remove, swap your theme packs, premium options, and channels.Only 8 of my 11 theme packs show up????
So we are new customers and the channel line up is poor, a great Canadian channel TLN is missing, the other cooking channels are a joke, nothing but a game show, TLN you actually learn to cook by talented people!!! Get this channel back for the peopl...
I am not sure why the move from copper to fibre necessitated a change in billing since the services are the same and we are being billed for services, not a change to their hardware transmission. I have not received my current bill yet which should b...
Help! Every single one of my recordings just skips. I have to rewind and then sometimes it won’t skip for a few more minutes, other times I’ve just deleted them because I couldn’t get through. I have tried resetting, unplugging and I even got two new...
I'm considering moving from Shaw to Telus as I have fibre wiring available. I see the Ultimate Sports option as a premium when choosing 4 or more theme packs on this channel selection guide, but it isn't as clear on the web pages describing the progr...
Recently we've have more trouble with the piktv app on our Apple tv where the audio is fine but the video stutters.. Can't even watch a hockey game properly. Any one know a fix?
