Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 46354 Views
  • 182 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 38133 Views
  • 43 replies
  • 7 kudos

Frozen screen

Screen is stuck on Your Optik TV digital box is initializing. Tried unplugging, rebooting and nothing working

Hodge by Neighbour
  • 1632 Views
  • 1 replies
  • 0 kudos

Resolved! Telus TV+

Hi I am a Telus subscriber since the upgrade from OptikTV to TelusTV+, I tried to "Cast/Screen share" from my tablet to my Smart TV and I get the Error message "Required Output Protections Are Not Active".Reported it and Telus could not help and said...

Nancy88 by Neighbour
  • 5149 Views
  • 3 replies
  • 0 kudos

Resolved! PVR VIP5662W and TELUS WIFI HUB (Arcadyan)

Hello,Is the VIP5662W WiFi capable? I think it is, but I have it currently connected via ethernet but want to move it where there is no ethernet outlet.How do I connect it to my Arcadyan to the TELUS Wifi Hub please?

deedesie by Organizer
  • 3179 Views
  • 2 replies
  • 0 kudos

On Demand HBO series shows up in Web Browser search not STB?

When I search my TELUS STB for "The Newsroom" all it finds some old Canadian show with the same name from the 1990s, not the 2012 series with Jeff Daniels. It is clearly accessible as a TV show under our contract via web browser, so why can't be foun...

jdanham by Organizer
  • 682 Views
  • 0 replies
  • 0 kudos

Resolved! cowboy channel

ok we added the cowboy channel (971) to our package because there was programming we happen to enjoy. well its national finals rodeo time we can get all of the content EXCEPT for the actual rodeo event it's self. instead when the rodeo is airing we g...

Resolved! Optic TV+ app error Required output protections are not active

I used the previous version all the time on my Samsung tablet. Since the new updated version I cannot play any TV from the Guide. I either get this error "Required output protections are not active" or it hangs. I cannot find any explanation or worka...

Alberss by Friendly Neighbour
  • 20647 Views
  • 38 replies
  • 2 kudos

WatchOptik-->TelusTV+ Live Guide

It's extremely unfortunate that the transition to TelusTV+ ended up killing the ability to watch live TV via web browsers. Instead, your only options are VOD documentaries. Two thumbs down until this gets resolved.

ProFo250 by Neighbour
  • 1225 Views
  • 1 replies
  • 0 kudos

Resolved! Crave some shows not on TV?

Why can't I get some shows on Crave on my TV through the Optik box but I can get them on my PC? In particular, episode 2 of Canada's Drag Race, Canada vs the World?I also tried through my Firestick and it gave a message saying I needed Crave Total, w...

Slimeline2 remote Sony

Anyone can share codes that work with a Sony A80J?Tried the codes in the pdf but seems the volume can’t be control by the slimeline remote.

AKS3 by Neighbour
  • 1078 Views
  • 1 replies
  • 0 kudos

Resolved! Old PIK box Not able to use as android box

I have the previous PIK TV box which worked, until today, as an Android box, but suddenly, it's not working. It displays a screen that says PIK won't work any more. That was just one function of the box for me, (and I didn't even use that!). It seems...

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