Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 129 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

TELUS STB IPV6015. Anynet+ device is not connected.

Recently, our previous TELUS STB has been replaced with IPV6015. Now when everything is turned off, then turned on, the Samsung TV can no longer detect the LG soundbar as a receiver and the speaker settings on the Samsung TV select "TV Speakers" by d...

CBC Channels Sound glitching

The audio of all CBC channels is glitching in and out for weeks now. Sooooo annoying! How to fix it?

Sto_bene by Neighbour
  • 2 replies
  • 2 kudos

Optik TV content

For the last couple of years, we have been seeing more and more channels being discontinued and our bills increasing. When will we get to see more channels added to the various theme packs? I’m getting pretty tired of just seeing CTV or CBC content. ...

Moose by Organizer
  • 1 replies
  • 0 kudos

Recording denied on Fox News channel 811?

I Telus denying access to Fox News? I can’t PVR their programs nor do I have access when is sign in to the app using my Telus login.

Niki by Neighbour
  • 4 replies
  • 0 kudos

Sony TV Remote Cannot Pause OptikTV

I recently bought a Sony BRAVIA TV, and initial setup was a breeze. However, due to an issue with Google Home controls, I performed a factory reset of the TV. It lost the ability to control the OptikTV set top box. After I managed to get that reconfi...

Link my existing Crave account to Telus

I was promised that my existing Crave account could be linked to Telus. This was one of the reasons I switched providers. However, after several hours of technical assistance apparently I can not. One must create a new Crave account to have it work w...

Dwebb067 by Neighbour
  • 1 replies
  • 0 kudos


I have been seeing shows that are recording even though I did not schedule them. There are rented and purchased shows appearing without my permission. What would cause this?

Southern Alberta

Are telus home services available in Southern Alberta (internet and TV), specifically Hayes, Champion and Grassy Lake. thank you

Resolved! ECB6200 Necessary?

Hey guys,Is it necessary for me to utilize the ecb6200 adapter or can I simply connect the telus 4k box directly via ethernet?

Friendliest neighbours