Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 18091 Views
  • 43 replies
  • 5 kudos

Resolved! Missing Channels

Since Friday evening, I have lost 26+ channels from my Optik lineup, suddenly I am no longer subscribed. No notice, no email, no warning and yet my bill is still the same. The on-line agent appears to be offline, and the offices are closed for the we...

pverdin by Just Moved In
  • 3146 Views
  • 2 replies
  • 0 kudos

Optik box problem on wifi

Tried to watch hockey outside, so set up my Optik box outside and connected by wifi. I have 300mb speed and had a full connection, not far from the router, but the playback kept freezing and the playing and then freezing. The TV is a 55" 1080p HD (no...

Robotboy44 by Friendly Neighbour
  • 1054 Views
  • 1 replies
  • 0 kudos

StudioCanal TV

Pourquoi la chaîne StudioCanal TV n'est pas disponible avec Telus? Elle l'est avec Bell, Vidéotron et Cogéco. Je viens tout juste de passer de Vidéotron à Telus et je suis un peu déçu de ne pas retrouver StudioCanal TV. Merci de m'informer. Alain

AlainC99 by Just Moved In
  • 728 Views
  • 0 replies
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3rd PVR box in 2 years

My latest 4K box, a few months old has had to be replaced. 3rd or 4th box ( 1 HD, 3??x4K) in 2 years. The most recent tech told me that because I am running it through my Onkyo TX-NR636, he thinks that when the PVR is updated from the Telus end, that...

mg3 by Neighbour
  • 1234 Views
  • 1 replies
  • 0 kudos

Telus box

Are used to be able to come home from work turn on my TV look at my news channel and it would restart the program at the beginning. Now for some reason I can’t restart at the beginning of a show. If I miss it I miss it. This one channel all of a sudd...

Cheryld by Just Moved In
  • 1049 Views
  • 2 replies
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Why is OPTIK TV Bit rate so slow?

Hi! I been researching TELUS TV where ever I go to someones house the picture is clear but bit rate is low.. even over Ethernet + fiber optic 1gbs.Im I a little far fetched? alot of people have been complaining. I have HD Satellite from almost 15 yea...

Poor Optik Service

My picture keeps freezing, zig zag lines or intermittently cutting out. I have reset 2 times today but still no success. This is the 3rd time my PVR box has been replaced since February. This last one was only a month ago. Because of the same issues....

Wireless STB show red link light

Starting this week, our 2 wireless STB are showing red wireless link lights, the wireless STBs are suppose to sync with TELUS extenders. Tried a bunch of restarting of STBs and extenders, a full system resync, and finally after spending 2hrs on the p...

LPelkey by Friendly Neighbour
  • 2402 Views
  • 4 replies
  • 0 kudos

having telus remote control an aux speaker

I have just purchased a Bose TV speaker, and have been trying in vain to have my Telus Slimline 2 remote control it. I know the correct code for this speaker , but the instructions in Telus support are not well written, and I have not had any luck at...

DonnaI by Just Moved In
  • 1843 Views
  • 2 replies
  • 0 kudos

Error Code 4-44-1002

Yesterday this error code 4-44-1002 appeared when I was trying to resume streaming a show on Optik TV on my computer (using latest version of Chrome). I have not been able to watch any show since. The error message is "High-bandwidth digital protecti...

CraigD by Neighbour
  • 1563 Views
  • 3 replies
  • 0 kudos