Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 600 Views
  • 0 replies
  • 1 kudos

Optik on the Go App not allowing Playback or Recording

Hello! My Optik on the Go app is not showing a play button when I try to watch Live TV on the main screen. Even when I click into a live tv show there is no play or record function. Any ideas on this one, I tried reinstalling the app already and stil...

bradu by Neighbour
  • 3349 Views
  • 7 replies
  • 0 kudos

8915 Avphubbz

This appeared in my guide the other day. Anyone know what it is?Channel 8915 Avphubbz, and it says TELUS live event.

buckycat by Ambassador
  • 904 Views
  • 0 replies
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Optik TV 4k wireless box keeps losing signal

Had Optik TV installed just over a week ago and the wireless box (which I have hardwired to try and solve the issue) loses signal a few times a day and the screen is just black. Can only get tv back by unplugging and plugging box back in. Just had Te...

Mak14 by Just Moved In
  • 2779 Views
  • 1 replies
  • 0 kudos

On Demand Episode Short

The episode of The Bachelor that aired on Monday, February 3rd was two hours but the On Demand episode only plays 58 minutes. Where is the rest of that episode please?

Tron1200 by Neighbour
  • 655 Views
  • 0 replies
  • 0 kudos

Resolved! What is my contract end date

What is my contract end date please advise me for my optik tv and internet

Cliff123 by Just Moved In
  • 2661 Views
  • 1 replies
  • 0 kudos

Child restrictions on telus optik tv?

Is there a way to set time restrictions on my telus optik tv box itself? My child is waking up at 2am to watch tv and netflix.

ShayMyers by Just Moved In
  • 1705 Views
  • 4 replies
  • 0 kudos

Optik TV & Internet service out

I woke up early this morning to find both our internet and TV is down. I called Telus at 9am & because of the long wait time, they were to call me Bach within the hour. No call back & still no internet or TV. Anyone else having an issue? I’m on Abbot...