Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
So, this is ANOTHER frustrating issue.I called into technical support today about another problem with Scheduled Recordings.I went in to play a recording tonight and they are all gone. Deleted. As well as All scheduled recordings.The whole thing has ...
I have a consistent issue, every few days when I start watching my optik 4k android box, I will often tune to sportsnet 4k or tsn 4k channels and the box eventually seems to be overwhelmed and I have to reboot the box or the 4k feeds will constantly ...
We are new subscribers to Telus Optik TV and have two locations: one in the Cariboo and one in Metro Vancouver. When watching local TV news (i.e. Global news) some of the ads are for Kamloops businesses which makes no sense for our location in Metro ...
I've had the new Telus TV+ STB with the Core package for a couple of days now. For the life of me I can't find the local radio stations. Telus's website claims the radio stations are available through the Stingray Music app which isn't true. They're ...
Telus worker I need your help! Episode 3 season 7 of Rupaul’s Drag Rave ALLSTARs is missing.And season 2 episode 3 of And Just Like That, is episode 2 again, like the same exact episode for S2:E2 as S2:E3.Telus help me watch my favourite shows!
Our experience has been beyond awful. At this point we're thinking of moving to Shaw if they can't fix it ASAP. This new box is RIDDLED with issues from day 1, it clearly hasn't been tested properly. They just bought them and rolled them out to new c...
For the community, Politely call tech support and was told "Somehow the PVR service was removed from your account"Rather troubling since AFAIK that service is built in can can't be "removed" by me... I'd like to give TELUS the benefit of the doubt, b...
Same as back in April. Channel 26 is not working. Can see it from the Channel Guide preview box, but when you access the channel itself you just get static. Or, if you try to go to channel 26 from another channel, you just get a frozen frame from the...
I noticed the other day the follow seasons for Law and Order have been removed from on-demand:SVU: season 24Organized Crime: season 3Are they gone permanently or will be available again at a later date?
Since about Friday, seems that all CTV channels and the CTV affiliates (TSN, for example) keep dropping every 2-10 minutes (random timing), kicking me back to the home screen. The same thing happens with the Global BC and Global Okanagan channels. In...
