Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 9047 Views
  • 67 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 20840 Views
  • 43 replies
  • 5 kudos

Resolved! Watch a program while the PVR record a differnt program in HD

We are watching a television show in HD and we will get a message saying that we can no longer watch this program as another TV in the house is using HD. We figured out, that the PVR had just started recording a program, which interrupted the program...

sligard by Just Moved In
  • 1039 Views
  • 3 replies
  • 0 kudos

"Your account login has failed"

We moved in two months ago and got the new android tv box. Since day 1 it has not worked. When we try to log in it just says 'your account login has failed'. Tech support has been 'troubleshooting' and could not fix it despite reprovisioning the acco...

Noffica by Organizer
  • 4132 Views
  • 22 replies
  • 0 kudos

Wireless Digital Box

I'm in an older home & my digital box & PVR box are connected to an older modem via the coaxial cables in the wall. My one digital box died. It was a CIS330 model. Telus said they no longer exist & sent me a new 4K Wireless digital box but it cannot ...

Cannot customize closed captions in Google Telus TV Box

Hello,I'm new to Telus Optik TV and just got the new Google TV Boxes. Everything is very slick about this system, except for the closed captions. By default the text renders with huge letters and all capitals. Luckily in the device settings, accessib...

gschwarz by Friendly Neighbour
  • 1562 Views
  • 6 replies
  • 0 kudos

Resolved! SportsNet 4K Channels Freezing

Channels 920 and 921 ( SportsNet and SportsNet1 ) are both 4K quality and neither will play without instant freezing every 4-5 seconds or so. I have no other issues with any of the channels in my sub.I have gigabit internet speed and a wired ethernet...

Bullitt by Neighbour
  • 1230 Views
  • 3 replies
  • 0 kudos

Telus Rewards

I have a TELUS Rewards Redemption Confirmation code of 576306. This code doesn’t work when I try to use it.

Audio issues when viewing 4K channels

I have a very odd issue with audio when viewing 4k channels. I noticed when viewing channels with my new wireless 4k Telus TV OPTIK box , the audio goes MUTE but will come back on when I change to an HD channel. I am referring to the the audio from t...

Buckala by Just Moved In
  • 1247 Views
  • 4 replies
  • 0 kudos