Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 2 kudos

IR extender for IPV5050

Which extenders are compatible for Telus IPV5050? I've tried a couple different ones with no luck.

CW65 by Just Moved In
  • 1 replies
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Optik TV PVR recording location

Just a quick question based on curiosity. When recording a TV show, does that recording get saved on a local PVR hard drive, or is the recording done over the Telus network and stored on a Telus Server (ie. cloud based)?

Better Call Saul S6 EP4-EP6 no longer free?

Is S6 EP4 - EP6 were free to watch or they're for purchase from airing date? I am not sure if it was just a glitch but it did show they're free to watch until end of June but today they're now showing subscription required.

x242833 by Just Moved In
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Optik TV not working on Edge

Optik works great on Chrome only. Spent a lot of time trying to get Edge to work but so far it hasn't. CORS policy error, tried Extensions to eliminate that, disabled Virus and Firewall and VPN all to no avail. Removed and reinstalled Edge but still ...

Mark5 by Friendly Neighbour
  • 10 replies
  • 0 kudos

Internet down

Our internet has been down all day, it says that it is connected but nothing it working.

Tfisher1 by Just Moved In
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  • 0 kudos

Resolved! Optik TV green screen/screensaver every 15 mins

While actively watching content the box will revert to a green screen approx. every 15 minutes and we have to click it off, this seems to be a new phenomenon as I don't recall this ever happening before. I tried looking in menus to see if there was s...

PVR constantly freezing

It’s happening while watching live tv as well as recordings. Very frustrating. Solutions? Do I need newer equipment? My pvr is not that far away from the router/modem.

Problems with Optik App

Can anyone tell me why I can’t seem to get the Optik app to work on my iPad? I’ve tried all the usual things. I keep getting this:

Miso193 by Organizer
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  • 0 kudos

Optik TV from a browser sucks big-time.

Long-time Telus user here: When you fire up a browser (Chrome on MacOS Monterey for me - but it has been going on for a while now) the experience is really, really, really BAD. Firstly, just opening up the page gives an error "Something unexpected ha...

thewils by Just Moved In
  • 3 replies
  • 0 kudos