Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 110 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 6 kudos

Telus Digital Box Not Working With Denon 3800h Receiver

Hi,I’m trying to get the new Telus digital box to work with my new home theatre installation without success (Denon AVRX 3800H and LG C3 OLED). I’ve already had two different Telus tech’s try to make it work without success. They suggested bypassing ...

tholley by Helpful Neighbour
  • 6 replies
  • 0 kudos

oddity when recording TSN programs

I have been recording the FIFA under 17 soccer tournament games on several TSN channels. As they are currently in playoffs, there are often longer games so I set to record one hour beyond the scheduled time. The scheduled time is two hours, so it sho...

rhvic by Friendly Neighbour
  • 1 replies
  • 0 kudos

Resolved! Telus Optik tv guide error for ch 716 Travel XP

Every time there is a time change (twice a year), there is a subsequent error in the Telus optik tv guide for one channel in particular. Currently, after the return to standard time, the schedule for the Travel XP channel 716 is out by one hour. This...

rhvic by Friendly Neighbour
  • 5 replies
  • 0 kudos

Unable to delete PVR recordings

Telustv-21T shows a few programs that appear to have been recorded but there is no content to view nor can they be deleted. When trying to delete, prompt says they cannot be deleted. When selected, all that appears is a red dot with 'cancel', no opti...

Ahhhh by Just Moved In
  • 2 replies
  • 0 kudos

I don't have a TV

How can I get Telus to stop sending messages every week about plugging in my digital box? I don't have a TV and won't be getting one. All my viewing is done on a computer.

geoff2 by Just Moved In
  • 2 replies
  • 0 kudos

telus tv+

Hi, ever since i pay for Stream +, i can’t login the telus tv+app. It says that theres a connection error, that i need to check my internet connection and try again. Its been like that for the last 3-4 months minimum. I mever had the chance to connec...

anypou by Neighbour
  • 1 replies
  • 0 kudos


When I try to login to my netflix account it says I need a 4K box. I never needed that before so wonder what is going on?

My box

So they came an installed on Saturday. For some reason they were not given my cable box. So I called. Then was told he'd send it out right away and there's be a compensation on my bill. Call today for an update as no other information was given. Then...

Shape420 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Please, oh Please, flag Chek News at 5 (and 6) As a Series

I reported this issue back in April, as have a number of other subscribers. I need to use the guide and go into Channel 121 : Check News at 5 show-details to view upcoming timeslots and then individually flag each day's episode to be recorded. I can ...

Grimmt by Coach
  • 4 replies
  • 0 kudos

Recording cannot be set... TelusTV-21T

Hi @Optik-Kate Well, I wasn't going to post any new issues, because, well, what's the point, I haven't seen any improvements other than adding 15 days to the recording retention... But here we go, a new issue to add to the list... Tues 21st Nov. CH30...

MrSL by Leader
  • 14 replies
  • 0 kudos
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