Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 127 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

TV Box Won't Set Up

I received my Telus Digital Box yesterday in the mail. I grabbed it from the mailbox. I followed all instructions. Plugged the box into the TV via HDMI, plugged the box into the wall. The box has a light on, but is not connecting to the tv or pairing...

PVR Issues

We have 4 TVs all with PVRs so that I can watch my shows whether in the kitchen, bedroom, living room, or gym. My problem is that, although the livingroom one works all the time with no issues, all the other ones will randomly not have my PVR shows a...

maritta by Just Moved In
  • 1 replies
  • 0 kudos

Optik PVR Unable to Series Record Properly

After 2 mo of numerous calls and swapping PVR boxes it appears that the PVR “series record” functions simply don’t work. Telus has apparently given up and stopped following up with the issue. They have also stopped billing me, which is nice, but I’d ...

tholley by Helpful Neighbour
  • 10 replies
  • 1 kudos

The Traitors Season 2 US

Hi there, how come Crave On Demand with TELUS does not have The Traitors Season 2 US, yet Crave on its own (when subscribed outside of TELUS) does. The first 3 episodes were supposed to drop today, January 12th at 6pm PST/9pm EST on Crave yet TELUS i...

Resolved! Cannot View Recorded Shows On My PVR Without Optik/Internet Service

Earlier this week some idiots cut a major fibre optik link in St. Albert for the purpose of stealing some of it. We had no phone, internet, or Optik TV for about 24 hours. I was surprised and disappointed that I couldn't watch shows that I had previo...

Norm3 by Friendly Neighbour
  • 3 replies
  • 0 kudos

Disney + on Optik

Can I sign in with my existing account on my Optik box? All I see is “Manage my channels-Subscribe-Monthly charge 15/mo.I already have an existing account. I’d like to add the app and sign in. Please advise.

MattyC by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! TelusTV-21T and sound issues

I recently switched over to the new TelusTV-21T boxes. Now I am having issues with the boxes reducing the sound. I have a Samsung TV. When I use the samsung tv app on the actual tv, the sound is fine. When I use the telus box, the sound is significan...

A_Ryan by Friendly Neighbour
  • 19 replies
  • 2 kudos

Resolved! Recording

I signed on to Telus in September and the recording feature has never worked. I get the error "you are not subscribed" eventhough there is a charge on my monthly bill for $10 for cloud recording! I have called and spoke to customer service 7 times (n...

scsnow by Friendly Neighbour
  • 4 replies
  • 0 kudos
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