Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

Optik TV content

For the last couple of years, we have been seeing more and more channels being discontinued and our bills increasing. When will we get to see more channels added to the various theme packs? I’m getting pretty tired of just seeing CTV or CBC content. ...

Moose by Organizer
  • 1 replies
  • 0 kudos

Recording denied on Fox News channel 811?

I Telus denying access to Fox News? I can’t PVR their programs nor do I have access when is sign in to the app using my Telus login.

Niki by Neighbour
  • 4 replies
  • 0 kudos

Sony TV Remote Cannot Pause OptikTV

I recently bought a Sony BRAVIA TV, and initial setup was a breeze. However, due to an issue with Google Home controls, I performed a factory reset of the TV. It lost the ability to control the OptikTV set top box. After I managed to get that reconfi...

Link my existing Crave account to Telus

I was promised that my existing Crave account could be linked to Telus. This was one of the reasons I switched providers. However, after several hours of technical assistance apparently I can not. One must create a new Crave account to have it work w...

Dwebb067 by Just Moved In
  • 1 replies
  • 0 kudos


I have been seeing shows that are recording even though I did not schedule them. There are rented and purchased shows appearing without my permission. What would cause this?

Southern Alberta

Are telus home services available in Southern Alberta (internet and TV), specifically Hayes, Champion and Grassy Lake. thank you

Resolved! ECB6200 Necessary?

Hey guys,Is it necessary for me to utilize the ecb6200 adapter or can I simply connect the telus 4k box directly via ethernet?

Why has Crave via Telus channel 404 been a buggy mess lately?

Episodes randomly decide to play closed captioning and refuse to turn off regardless of my settings and now they are randomly chosing to provide any audio whatsoever. Everyday the last week has been a different level of stupidity to watch pretty much...

Dolby Atmos from Netflix

Dose the UIW8001e support Dolby Atmos from Netflix. Amazon Prime Dolby Atmos comes through fine. If not dose any TELUS box support Dolby Atmos from Netflix? According to Netflix the Business TV (TiVo Android TV) dose and no other 4K TELUS boxes are l...