Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

Cannot access a channel on the PVR box.

Hi Telus guys....I have a PVR and twp digital boxes. I can access the Discovery channel (#701) on the two digital boxes but not on the PVR. I even manually typed in 701 on the remote but no luck. Why is the channel available on the 2 boxes but not th...

Jroofing by Just Moved In
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  • 0 kudos

Caller id on Optik pvr

The caller id won't work on my Optik pvr. I tried going to the app and enabling it but it still doesn't work. My telephone shows caller id just fine.

Simplieme by Just Moved In
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  • 0 kudos

Resolved! Used hd receivers

HiI have bought a hd pvr from London drugs for $59.99 however I have 3 tvs. So I was thinking of buying 2 used hd receivers from my neighbor. I know London Drugs has them on sale for $39.99 each however he is offering $20 for both. Would telus activa...

How can I record a dvd with Optik TV

I have tried several connection methods but have been unable to record anything....for some reason it always says i'm not allowed to record....even from CBC! There must be some way to record a show to a dvd....never had this problem with Novus or Sha...

PASB by Friendly Neighbour
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  • 0 kudos

NHL Centre Ice not showing anything

NHL Centre Ice has games listed right now but the channels are black. Is my NHL Centre Ice package not yet activated or is this an issue for everyone with the package?

Crash7 by Organizer
  • 2 replies
  • 0 kudos

Remote replacement...shipping fees?!

I havn't even had Telus TV for a year yet and my remote broke. I called to have it replaced as it is under warrenty and they said sure they will replace it if I pay the shipping fee. My friend had the same problem and they just sent her a new remote ...

Red14 by Just Moved In
  • 2 replies
  • 0 kudos

Can't read Netflix subtitles properly in Narcos?

Is anyone else struggling to read the default subtitles on the Netflix app? Narcos specifically has a lot of white or light colours on screen in the bottom portion of the screen, so the thin white lettering of the subtitles is either really hard or i...

2 wireless boxes in one home.

Is it possible to use 2 wireless boxes in one home? I had a Telus tech come to my house yesterday, regarding the PVR box, and a wired box in my Mother in law's house pixelating, and internet losing signal. Turns out my MIL's dog bit the cable in her ...

Zman2k2 by Ambassador
  • 10 replies
  • 0 kudos