Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
What happened to National Geographic channel?
I have used Optik TV app successfully in the past without problems, remotely setting recordings, etc. Suddenly it has stopped working. I can access my account though the app but when I try to set up a new recording or delete old recordings it states ...
I returned home after a few months away to find this out. Well, it’s not available in English, anyway. Rather surprising and it seems like a real step backwards. This is an award winning series that’s been on for a few years now and a major TV provid...
I wonder if anyone else is having this problem. If I tune to the channel it says I’m not subscribed. If I select “View Options”, I get a message saying “This channel is already part of your TV package and does not need to be added.” ( Ref.#401). All ...
I signed up for CraveTV through TELUS. I watch on my TV via channel 410. I finally got the Crave TV app on my iPhone and login with my Telus account. The app remembers my viewing history but the TV doesn’t. In fact, the set-top box never gave me an o...
New to Telus Optik TV. We have Crave on Demand as one of our theme packs....just trying to figure it all out as we are new to Crave as well. Are we supposed to have all of the same content through our TV as we would if we were through Crave directly?...
I have cat 6 wire run in the walls of my home between my TV(Sony) and my Telus TV box. I have been told that I can use an HDMI to RJ45 adapter. I have purchased one through Amazon(GEATSTAR 30M HDMI to RJ45 Network Cable Extender Converter Adapter). T...
Hi All,I need some help on how Telus sets up their optik tv and what connections are required.I initially had internet and TV from Telus but I switched to cable internet now. The modem provided by Telus is using 2 phone cables plugged in it and a coa...
My digital box was working fine and played movies from its Netflix App as usual until the last weekend when it suddenly restarts the digital after about 20 minutes of playing Netflix contents. I have a separate PVR device in another room which works ...
Why is my PVR splitting up my shows into multiple recordings?! It is making watching my recordings very jarring and annoying! For example, Grey’s Anatomy is 1 hour- my PVR is recording the show in two 30 minute recordings. The worst part is that I am...
