Ultimate collection of questions and answers for Optik TV

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

Has anyone recently managed to get Optik TV to work with a 3rd party router?

I would like to avoid using the T3200M router that telus provides, and use my own. I have seen some posts of people getting to work, but they are quite old now (for example: https://forum.telus.com/t5/Internet-Home-Phone/Solved-3rd-Party-Wireless-Rou...

FXNow On Demand - The Americans

I have been watching The Americans on FXNow on Demand. I am currently on season 6 and last night watched episode 7. When I tried to watch episode 8, I received the following message " Unable to play video. Please try again later." I tried several tim...

RT: Russia Today

In light of recent events, we have seen first hand that Putin has no regard for innocent lives. I am disappointed that Telus still offers RT as a channel option considering it is nothing less than a propaganda channel for Putin. I challenge Telus to ...

TELUS STB IPV6015. Anynet+ device is not connected.

Recently, our previous TELUS STB has been replaced with IPV6015. Now when everything is turned off, then turned on, the Samsung TV can no longer detect the LG soundbar as a receiver and the speaker settings on the Samsung TV select "TV Speakers" by d...

CBC Channels Sound glitching

The audio of all CBC channels is glitching in and out for weeks now. Sooooo annoying! How to fix it?

Optik TV content

For the last couple of years, we have been seeing more and more channels being discontinued and our bills increasing. When will we get to see more channels added to the various theme packs? I’m getting pretty tired of just seeing CTV or CBC content. ...

Optic Remotes - do not light up unfortunately

Any chance Telus will come out with illuminated Optic remotes? Not having them light up makes for awkward use in dim lights.

Recording denied on Fox News channel 811?

I Telus denying access to Fox News? I can’t PVR their programs nor do I have access when is sign in to the app using my Telus login.

Sony TV Remote Cannot Pause OptikTV

I recently bought a Sony BRAVIA TV, and initial setup was a breeze. However, due to an issue with Google Home controls, I performed a factory reset of the TV. It lost the ability to control the OptikTV set top box. After I managed to get that reconfi...

Link my existing Crave account to Telus

I was promised that my existing Crave account could be linked to Telus. This was one of the reasons I switched providers. However, after several hours of technical assistance apparently I can not. One must create a new Crave account to have it work w...

TELUS Neighbourhood

Latest topics

Missing Episodes in VOD Library

Has anyone recently managed to get Optik TV to work with a 3rd party router?

FXNow On Demand - The Americans

RT: Russia Today

TELUS STB IPV6015. Anynet+ device is not connected.

CBC Channels Sound glitching

Optik TV content

Optic Remotes - do not light up unfortunately

Recording denied on Fox News channel 811?

Sony TV Remote Cannot Pause OptikTV

Link my existing Crave account to Telus

Changing tv channel lineup?! CTV

wireless digital box

Tv plus app

Wirless Digital Box HDMI Port not working

Optik Home Services Updates

Which KVOS on channel 141?

Can’t record TLC shows

Missing epsisodes of Tyler Perry's Sistas and The ...

Pvr list unavailable but shows up on Telus app on ...

OPTIC TV UPGRADE