Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 183 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Telus TV+: Anyone else experiencing frequent sound outages?

While watching programming from Telus TV+ (versus programming streamed from Netflix, Apple TV+, etc.), we encounter frequent instances where the sound drops out for 5 seconds or so, while the video is fine. Has anyone else encountered this? If so, we...

ironhand by Neighbour
  • 1538 Views
  • 12 replies
  • 0 kudos

4k: VIP5602 vs Telus21K/Android STB

I am planning to stick with the legacy Telus Optik 4K box (VIP5602), as opposed to "upgrading" to the new Telus 21K based Android box. I have heard the video qualitry/compression is not as good on the Android box, and there are some bugs to to work o...

Ss_blake by Organizer
  • 528 Views
  • 1 replies
  • 0 kudos

Channel/guide mixup

Just wondering, noticed that SN 4k wasn't showing the NHL Draft like it said it was supposed to. It was showing the Blue Jays game. Not sure if a Sportsnet thing or Telus thing?

ODAWG27 by Organizer
  • 875 Views
  • 4 replies
  • 0 kudos

On Demand missing show

I have been watching the series Tracker on my demand but now I can not find it at all. Has the series been taken off Demand?

Vanrob12 by Neighbour
  • 1049 Views
  • 5 replies
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TELUS tv box control remotely

My Mother is blind. She is not able to listen recorder programs. i need help to know any way i can control TELUS tv box through my android phone . any app or any hardware. Thanks

satbir by Neighbour
  • 1006 Views
  • 2 replies
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Headphones on Crave

With our new Telus Home Services I can’t use my headphones with Crave (which comes for free with this service). All other apps on the TV work fine with my headphones. I have talked to Telus technical services and they throw up their hands. They say i...

SEAB by Neighbour
  • 474 Views
  • 1 replies
  • 0 kudos

Amazon prime

As part of my channel line-up with Telus I have Amazon Prime.Thinking of changing my channel lineup (too expensive) but still want Amazon Prime, how do I switch my Telus Prime channel billing to Amazon Prime?

Friendliest neighbours