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Optic TV Pick 5
I've got PIK 5 on my plan, I tried to change the channel selections within PIK 5 via the account settings, however that failed (I've never been able to do it myself). Then when I call support, I chose the call back option. After about 15 minutes I got the call back which was great. The first agent tried to make the changes, he didn't believe me when I explained the 5 channels I wanted to change, then he finally understood, but couldn't make the changes - so he transferred me. After waiting on hold for 50 minutes, the 2nd agent also couldn't make the changes after re-certifying my credentials, explaining what PIK 5 was again, and wasting further 20 minutes of my time trying to make the changes. The 2nd agent said they'd raise a request with their "back office" which could take 24 hours (this was at about 7pm last night 29th of October 2024). They also promised to phone me back tonight regardless (and repeated this many times), however I've had no call back (and I've not missed any calls), and my channels haven't changed. So now rather frustrated, I'm asking my question here to the community in the hopes that someone from TELUS see's this and sorts this out. Firstly, I should have the ability to do this myself via the online account settings, that's never worked for me though. Secondly, even when talking to your staff, they couldn't make the change or commit to their promise of calling back, waiting basically an hour and a half of my time. Really disappointing for something that should be so easy (or so I was told when signing up).1.8KViews0likes3CommentsRe: TELUS TV Feature Updates - Ongoing
Hey TELUS Team, in my personal opinion, the new android platform is a great step in the right direction, and I can see the vision for a completely unified platform that will function across a variety of different device and OS ecosystems. Kudos to your efforts so far! To my fellow community members: This is not easy, and for telco providers who started in the previous generation of broadcast standards - the "struggle street" is real when rolling out new features. But I hear all of you, you're paying for a service and expect the same or better quality when getting a hardware upgrade... TELUS, I think your main focus should be on picture quality with this new platform. Your current offering both HD and 4K is definitely limited on bitrate (and sometimes framerate - I experienced dropped frames during the playoffs)... I have my android box hooked up via Gigabit ethernet so it's not my network. It's very easy to see when comparing and live broadcast channels vs watching something via the Netflix app (be that HD or 4K on the same android box). The effect of poor video bitrate is further exacerbated with the advent of TV manufactures offering larger screens, at higher resolutions (even though they try use fancy techniques to try "up-scale"). The problem is only going to get worse, and your efforts in picture quality should be top on your list.11KViews0likes0CommentsRe: Telus TV-21T Quality of HD channels
Hi Team is there any updates? I’ve got the new android box and watching the playoffs right now, the 4K content is terrible. The HD content is also sub par compared to what I used to have with Novus, and in comparison to what some of my neighbours get with the older gear. I’d also like to know when you’re going to bring 4K channels to the apple ecosystem. Right now if I record something in 4K, the cloud PVR only allows me to watch it on the android box, there’s no other way to watch what I’ve recorded, despite being able to do this with normal HD channels. It’s not a very good user experience.. any updates TELUS team?12KViews0likes0Comments