Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I logged into my account online and looked for support answers for why my tuner does not reboot after power is off.NADASo I clicked on the AI bot and asked the question. Since AI did not understand, I asked for a person. No one available, would I lik...
Hi, I recently switch over to the new TELUS TV+ using the TelusTV-21T android boxes. Almost every time I turn on the TV and box, I get a TELUS TV+ screen that just continue to spin. If I unplug the box and do a re-boot, it works fine for most of the ...
We never had issues before. We were told we need new equipment so we went with it. Got it all hooked up and nothing but issues. Telus on demand has a licensing issue and won’t play anything. And the box keeps freezing. We’ve restarted the main wired ...
I have the Optik TV TelusTV-21T android box with HDMI connected directly to an LG OLED 65" TV (CX). I have exhausted adjusting all sound settings on the TV and on the Telus Optik TV box and still need to reboot the Optik TV box daily to get audio to ...
Supposedly the new digital STBs have the ability to act as a casting device and I was able to successfully do so with the IOS YouTube app. All the three boxes appear with the same "Optik TV Client" name which I gather can be changed. However, this on...
Perhaps the recent change/addition of a second Optik TV can be removed.Then the 2nd Optik TV would not bring up closed but pinned threads
Hi, We have some series recordings that are not working on TFC channel 2602. When we try setting a series recording on a show, it reverts to a single recording.
When can I subscribe to NHL centre ice? I’m just wondering what is the date it becomes available. Is it during the pre-season or when the regular season starts.
Hello, So I accidently placed an order for the new TELUS digital box, however, I do not want it. Now TELUS is shipping the new box, but I want to keep my TELUS Optik TV STB as is. Now in the email they say that my equipment will stop working on the 8...
Just set up my new Telus TV Digital Box which seems to be working fine ... I see I can cast Telus material thru the Telus TV+ app ... however is there a way of casting my own videos off my android phone to my tv via the Telus TV Digital Box? Thanks
