Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

[Megathread] Emergency alerts

Wondering why we are getting emergency alerts a few times every hour for Alberta. We are in BC no where near the affected areas. it defeats the purpose to have an emergency alert system when it is not accurate, people begin to ignore them.

Lcar by Friendly Neighbour
  • 56 replies
  • 1 kudos

90 day fiancé not updated

Are the latest episodes of 90 day fiancé and 90 day fiancé the other way going to be updated soon? It’s been several weeks.

Shannonj1 by Friendly Neighbour
  • 3 replies
  • 0 kudos

General observation as a newcomer to OptikTV

Some two weeks ago I signed up and posted a question to the Forum. The two replies were helpful, but I now have a more general comment which I hope will elicit responses showing that the problem is more widespread than Telus appreciates. I was lured ...

Optik TV Surround Sound & Recording Options

I just had Telus Fibre installed and the new Optik TV Android digital box. The Telus TV app does not support surround sound, but the new Android box will play surround content on Prime, Paramount+, Disney+ etc. When will the Telus TV app support surr...

t3chno1d by Just Moved In
  • 5 replies
  • 0 kudos

Telus TV+ Login failed

Hey!I have combed through all similar posts with no luck! My app says login failed cannot connect to server. I have deleted and reinstalled the app. Restarted my phone, tried on data. Tried on wifi. Ensured the password is correct. Turned off the Tel...

Adawn1 by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Wireless box pairing screen not coming up

Hello. We are trying to pair our arris wireless box. We have been using it wired for awhile, because my husband didn’t know it was wireless. But we aren’t getting a pairing screen.No matter how many times we restart, reboot, both the modem and tv box...

MandyMac by Organizer
  • 3 replies
  • 0 kudos

Resolved! PVR Recordings don't match when I view

Optik TV:This is one of several issues I'm having with the PVR function of the new Optik TV system.When I select a recording to play, its not the correct one.1) When I go into some of my PVR recordings to play, it lists the groups ( ie Court Cam-8 Ep...

RobG3987 by Advocate
  • 10 replies
  • 1 kudos

Delayed live sports on new Telus android box

Anyone else experiencing their NHL feeds being 10+ seconds behind the actual play, and even other streams?Trying to discuss the game in real time with friends and other fans has become impossible because every significant play is spoiled before I get...

BradCL by Organizer
  • 11 replies
  • 0 kudos