Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Is there a setting anywhere on the new Android TV box to have it automatically go to sleep at a certain time of the day? I have a relative who often falls asleep with the TV on, and would like it to automatically shutoff around 10pm each night. The T...
I am looking at buying the latest Optic TV box, but have a couple of questions.1. do. you actually need the Telus box to watch Telus TV?2. do I have to have the optic box to record and watch recordings on Apple TV?3.. do I need the optik box to recor...
Why has Season 31 Episode 8 of This Hour Has 22 Minutes (CBC - last week’s show) not appeared yet on TV On Demand? Usually we can watch On Demand shows the next day or two after airing.
Are there any plans to include upcoming program reminder option in Optik TV similar to what we had with Shaw? It is useful for disabled residents with accessibility deficienciesWould appreciate a reply.Thanks
Hi, I have 1 standard and 2- 4K boxes, hooked to older TVs. While watching a show on PVR, both 4K boxes randomly switch to Amazon on 424. Happens 2 or 3 times in 3 or so hours of watching the PVR. Very annoying. Does anyone have any suggestions? Trie...
Hi, we were having issues with our old wireless box, they sent us a new telus TV digital box, however, it was not compatible with out existing wired box for recordings. They sent us a new wireless box but no remote. Is the Telus tv digital remote com...
Roughly a couple of weeks ago, my ability to use Telus Home Assistant to voice control our PVR stopped working properly. I tried unlinking and relinking the account. I tried power cycling everything. I added Alexa to the mix which didn't help. I am a...
I'm not sure what to do about this, but for the last 3 days, Prime Video starts randomly. We have been watching recorded shows, with no one touching the remote, and Prime Video just starts. I don't have the app for it, we generally watch it on channe...
We have been with Telus for years, but the issues are exhausting! (No sound or no picture.) We have only stayed because internet is better than Shaw in our neighbourhood. We even bought a new 55 in TV thinking it was the TV. We have been restarting e...
