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Sim swap issues

Trying to swap sim cards and when I try to get verification email it just says "too many attempts" and try later ....i

Biggk506 by • Neighbour
  • 1956 Views
  • 2 replies
  • 0 kudos

Resolved! EasyRoam won’t turn off

Hi there, I have tried to turn off EasyRoam and switch to pay per use on the app and website and I can’t. I tried calling and Telus offices close at 5 pm PDT? Any solutions for how to turn it off or get in touch with a human who can? I have to send o...

Lisaann by • Neighbour
  • 5474 Views
  • 8 replies
  • 0 kudos

Family Add Line

HiI am looking to add a family discount and a line to my existing account. But I wanted to add my husband who already has a separate telus mobility account. Can I add the line then link his existing account and phone number? How do we go about linkin...

BreDun by • Neighbour
  • 2097 Views
  • 1 replies
  • 0 kudos

Is it possible Telus has the worst customer service ever?

This post is more a rant then anything that hopefully someone at Telus will read and make changes. I am getting automatic messages from Telus on one of my company phones saying that its out of data and to buy more, while in fact the account has acces...

ChrisC1 by • Neighbour
  • 6406 Views
  • 3 replies
  • 10 kudos

Why is my sim card on hold?

I received a really good offer to move from Koodo to Telus so I placed an order for 4 sim cards to move with my family. I have received the sim cards however now I'm unable to switch everyone over because one of the sim cards was placed "on hold". I ...

Resolved! Is third-party tool available to remove old account?

Hi, I can't reset my password so I was wondering if a third party tool can remove the old Apple ID from my device. I noticed tenorshare, Joyoshare iPasscode Unlocker offer such services. Has anyone tried it?

mind5 by • Neighbour
  • 1707 Views
  • 1 replies
  • 0 kudos

2 Person Account Holder

Hi, Has anyone else had issues with not being able to have 2 people on an account as equals? I have tried many times over the past few years but time and time again after making changes they tell me that my Wife has to ok my request and that they can...

Kris3 by • Neighbour
  • 2400 Views
  • 2 replies
  • 0 kudos

Bring-it-Back - End of Contract Returns

My iPhone XR is dying and whilst ideally I’d wait until the new iPhone comes out in Sept I can’t take it anywhere without the battery draining!I’m planning to get an iPhone 14 Pro on Bring-it-Back, but in 2 years time I’d want to wait an extra month ...

kevin23 by • Neighbour
  • 3108 Views
  • 3 replies
  • 0 kudos

Just added data, can’t get it working

On a Samsung galaxy (posting for my mother here). Added a data top-up to prepaid account for use at the cottage. Others at the cottage connecting to Telus LTE no problem. Never used mobile data on this phone before, on wifi.Tried all the troubleshoot...

Q1 by • Neighbour
  • 1258 Views
  • 1 replies
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