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Phone cut prior to due date

Hi I am wondering why my phone service for both my daughter and myself is cut two days prior to the bill due date which would been paid prior to due date??

Kent12 by • Neighbour
  • 1143 Views
  • 1 replies
  • 0 kudos

Calls Dropping

5 mobile devices all with telus and all our calls keep dropping wherever we are. It's infuriating. We have called customer service and their solution was to turn our phone off then on. All our phone calls still drop. What is going on? This issue has ...

Ofca by • Neighbour
  • 2511 Views
  • 2 replies
  • 1 kudos

Want to switch from a data plan to Talk & Text

Hi,I'm done with having data. My wife and I almost never use it, so why pay for it? When I go to the talk and text plans on telus.com, it gives me the option of changing an existing plan, or adding a new line. But when I click on the "Change My Plan"...

Scynne by • Neighbour
  • 1539 Views
  • 1 replies
  • 0 kudos

Can't phone or text despite having a $13 plan.

I had to get a Data plan for a single month due to my home internet being out of commission for a few days. That plan ended yesterday but now I can't make or receive calls (even local calls) or texts because it's claiming I do not have a plan despite...

ADR3000 by • Neighbour
  • 2852 Views
  • 4 replies
  • 0 kudos

Wifi Calling and Whitelisting - imported phones

Hi everyone, I recently purchased a Sony Xperia 5 IV XQ-CQ54 from the UK. The phone works great with everything (with the exception of lacking the bands for 5G). My only problem I am encountering is the fact that Telus still uses the archaic process ...

Sean09 by • Neighbour
  • 4822 Views
  • 5 replies
  • 0 kudos

Every other mobile company has better connection

I tried an Iphone 13, LG velvet, old pixel 2, and Fido/Freedom mobile/ Koodo and they all work. Inside of my first floor rental, my Telus connection gives me no bars and I've completed all the troubleshooting on the side. I had my friends with Telus ...

Charged for Easy Roam Us on BC Ferry to Galiano Island

It looks like I was charged for using Easy Roam US without going into the US recently. I was sitting on the BC ferry to Galiano Isalnd, and noticed well after I arrived that I had gotten an e-mail notification that my account was travelling outside o...

Bean99 by • Neighbour
  • 3286 Views
  • 5 replies
  • 0 kudos
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