Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Top up glitch money lost

In July 2022 I topped up my 12 year old son's account with a voucher. I allocated the money to the auto renew but now the money dissapeared from the account. I called and they alleged the credit was used on internet during the last week. He did not p...

SIERRA by Just Moved In
  • 1 replies
  • 0 kudos

Been getting Odd IP addresses for quite sometime

Hello,I’ve been a mobility customer for a while.I’ve noticed my iPhone obtains an external mobile public IP address for the past couple of years from a small pool: IP address most of the time lists me as in Calgary when I’m 3 hours ...

Dgc by Helpful Neighbour
  • 9 replies
  • 0 kudos

Credit limit

Hi. I was just wondering if there’s a way I could see my credit limit (if there’s any) on my account. When I opened my account in November, I was told I had a credit limit of $300.There’s nothing on my account when I check on the app or on the websit...

Resolved! 3rd party subsctiption options that Telus should fix

3 weeks ago i've got text message from saying that i subscribed to gaming service ( i did not ). I assumed its spam but just in case i called Telus ( 80 min wait for someone to answer ! ). I was told that there is no charge on the account and ...

K_K by Helpful Neighbour
  • 40 replies
  • 1 kudos

Pre-paid SIM card activation

I am unable to activate a new SIM card online for a pay as you go plan. The system continues to glitch at the payment confirmation stage. Please advise.

hshah17 by Just Moved In
  • 3 replies
  • 1 kudos

Iphone 13 two providers

Good morning I have my Iphone 13 with TELUS, and a work phone with Fido. Carrying two phones is annoying is there anyway (eSim perhaps) I can use the Iphone 13 with a Telus esim and use the physical Fido sim as well for that line? or some variation

Horrible Service

Has anyone else had the worst service in the last few months live 45 mins out of Edmonton and no matter where I am in Edmonton or surrounding areas constantly dropping calls. I continue to call Telus they get me to reset network settings it doesnt he...

Shantel by Neighbour
  • 3 replies
  • 0 kudos

Bad service

Does anyone living in Rosedale (red deer) have the worst service, always cutting out, no one can ever hear you?

Rachelc by Just Moved In
  • 2 replies
  • 0 kudos

Switching Carrier + Prepaid Plan + eSIM + Smartwatch LTE

I am currently with Koodo, on a monthly prepaid plan. Can I switch to Telus, porting my current number over to a Telus Prepaid Monthly plan but have my activation be on an eSIM voucher instead of a physical SIM card & will I be able to use the number...

Enursha by Just Moved In
  • 1 replies
  • 0 kudos
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