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Maddie
Neighbour
Joined 3 years ago
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I have been with Telus for about 4 or 5 months I recently traveled to the states and went to turn my phone on well in the states and it said my sim had switched to an eSIM and I never switched it to an ESIM myself but I go to turn it on so I can use my number and it says it’s been deactivated and so I can’t turn it on but I also can’t access my physical SIM card and am now paying for my plan and in the states and unable to even use it. And I can’t call technical support because my sim is inactive somehow. And I tried the technical support chat and the guy said to power down and back on and he would email me and this was two days ago and he didn’t ever email me back and now it says there is no members available for technical support so I don’t know what to do because I’m not back in Canada until 2024 2nd week of January and I’ve been paying for my phone to not be able to use it3.1KViews0likes3Comments