December
Does anyone have this issue ?
When you are supposed to be in a 5G area you get 5G plus then it returns to LTE never just 5G, the plus area is small but when in a 5G area it should stay on 5G not LTE. Occasionally if you surf the internet.it will flash 5G then it changes to LTE as soon as you quit surfing is this normal ?
Solved! Go to Solution.
December
You may need to reach out directly to mobility tech support then. They may have more things that can be done.
December
That could be either something with your phone or the 5G signal is just too weak where you are. Higher frequency 5G signals don't penetrate buildings well, if at all. Is it only at home that you have issues or is it outdoors as well? Do you know how far the nearest tower is to your location? If you click on the tower on the map, what frequencies does it show for that tower?
I know on the iPhone, you can set it to "5G On" and it will default to 5G and only drop to LTE if the 5G signal is too weak. "5G Auto" will allow the iPhone to switch back and forth more often. That setting is under: Settings > Cellular > Cellular Data Options > Voice & Data
December
Thanks I will have a look, when i was with Bell it never did this
December
According to Telus I cannot change those settings because I have a Samsung phone, checked it appears i dont
December
You may need to reach out directly to mobility tech support then. They may have more things that can be done.
February
February
Thanks, The service provider that Telus uses upgraded their towers and now my issues are corrected. Finger crossed.