After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Today I tried to:- upgrade my iPhone online via Telus Hub. It wasn't working- so I walked down to the nearest Telus - they recommended instead that I call customer service- called customer service and waited for 2hrs - explained my situation again, a...
Hi everyone. I live on thé ground floor of a 3 story townhouse, 1 bdrm 600 sqft.I had fibre installed last year, the modem is by the door and my bedroom is in the back of the house with a small patio attached.Next to the modem I can get around 600mbp...
Some telus crews trespassed on my property and caused pretty substantial damage. Aside from sending someone to my home to try to threaten me into signing an easement contract, they have refused to deal with the issue or even respond to me. Has anyone...
I am getting calls every day from Telus [888-811-2323] When I answer I hear 3 beeps and then the line goes dead. It has been going on for weeks and I’m really tired of it. I’ve tried calling Telus, but just get handed over to a bot that doesn’t seem ...
I noticed that my last months bill was increased by 33$ Telus, please don't treat your customers like this! They sent me a 'free camera'. They told me over and over again it was 'free'. Now, I find out, Telus has increased my monthly billing by 33$ f...
Hi there. I live in south Calgary alberta and fibre optic was installed in my home over a month ago, I searched up my address on the telus website but no fibre plans are available. Wondering if there is still work to be done or if theres a glitch or ...
Hi, I just have an installation team that installed two things for 1Gb fibre: a flat white box they called a "brain" (has no labels) and a white, cylinder-looking WiFi device (has WiFi and admin passwords on it) The symptom is exactly as here: https:...
Hello I have just had optic installed. I have a router/modem in the garage. Technicolor FXA 5000I have 3 set top boxes hooked up by the Moca connectors. I also have the main booster hooked up by a Moca connector. The second booster has no ethernet co...
We recently bought a property and it is serviced by Telus optic as a previous owner use your service. The overhead telus internet line goes over an area that I want to put a trampoline and the overhead line is in the way. The Hydro used to follow thi...
Hi, I am helping a friend setting up a new Synology NAS. It is a DS220j. I was able to setup the NAS in my own house. Now when I bring it to my friend's house and plug it to the router, it turns on, acquires an IP address but it is impossible to conn...
