Internet & Home Phone
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Internet disconnects in Langley since Dec 24.

I'm in Langley BC and I've had my internet disconnect intermittently since Dec 24 2023. This affects Optik TV as well as the picture will become choppy, or will freeze, or will just outright lose the picture and the box will display a message indicat...

IanSane by Neighbour
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Extremely high data usage

Hello on the day my billing cycle reset, it was reset to 37.5 gb and not 0 and while I used a few hours of streaming and gaming a day, my data amount left now stands at an shocking 21% usage in 3 days. This is extremely anomalous, Explanation?

567wy by Neighbour
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Resolved! Downloading from Playstore killed all wired devices

Strange one here:Recently downloaded a very large game on my PlayStation (wired connection)While the download continues (48G took 45 muniutes) ALL other wired devices on my home network showed timeout issues and couldn't access the internet while the...

RobG3987 by Ambassador
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Resolved! What does the Network Access Hub do?

I have a Pure Fibre 1.5G plan. The technician installed a Nokia ONT (G-240-G), the NAH (FXA5000), and the Wifi 6 Hub (Router). The topology looks like this:Fibre drop -> Nokia ONT -> NAH -> Router. My question is, what is the NAH for? Is it possible ...

Resolved! How to Remove NAH ((FXA5000) Wall plate from wall?

Hello! I need to remove the NAH Wall plate from the wall. I will not be moving the NAH but just need to have some wall repairs and painting done. I have removed the front cover. I have not yet removed tha main unit with the grills. I have not yet rem...

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