Resolved! I upgraded to PureFibre 1.5 GB but speed remains 1GB
It is a simple set up, one hard wired computer and Cat6 cable. Telus support not very helpful. I'm confused - did all the restarts etc... Any suggestions ?
Internet & Home Phone
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Does Optik TV take up my internet speed?
Recently moved to new place and got 1Gb + Optik TV.All the devices I have, hard wired directly to the modem, is getting speedtest around 450Mbps, about half of what I should be getting.Before at my old place, I had same 1Gb plane, no TV, and i was ab...
Resolved! 1Gbit gives me only 200Mbit wired? New installation - Help needed!
I have been a long time Shaw customer. I saw that Telus Gigabit is available for my house and ordered Telus from 10 days.The technician failed to show me more than 200Mbit wired on his devices (laptop/phone) and tried to convince me that his devices ...
Resolved! Wifi signal doesn't work at the garage. or around the house
Hello everyone, I need help and advice.I use Internet plans details This includes:750 Mbps download, 750 Mbps uploadAdd-ons: Unlimited data.With modern: T3200M.▪︎I want to know why there is no signal at my garage separate from the house. and not can ...
Resolved! Telus keep billing me even after I closed the account.
I have close my telus account for since 2018 but I am still getting email saying I own Telus? I have called and Telus billing agent told me my account has been closed. In the last 3 month I have receive email from Telus that I am still being bill. Wh...
Resolved! Merging Accounts
How do I merge my Telus mobility and home services together?
Resolved! Are Telus Boost extenders capped?
I recently upgraded my internet plan from 300 to 750Mbps. I use a starter Telus Boost pack. I'm unable to have both access points wired to the modem (T3200M), so I have one sitting next to the modem (wired) and the second one in the bedroom where I h...
Why are my emails not sent
My emails are bring saved as drafts
Connecting to 5G network
I have access to 3 networks, and I have 2 modems because of the distance between my computer location and my Optik TV. I have been logged into the 4G network, but noticed that I also have access to a 5G network, but did not try to access it. Today, I...
Very poor WiFi connectiivity (am on PureFibre) - need a techician to come to my house
,l Since "upgrading" to Telus PureFibre sometime in 2019 (I think), the speed and connectivity in my house has been very poor. Recently my Windows desktop machiine kept dropping the WiFi connection, so I called the help line, and spoke to technicians...
Resolved! Lagging with excellent ping
When I’m playing call of duty I start lagging even though I get around 20 ping. I’ve reset my modem and I still lag.
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