Internet & Home Phone
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Need a communications box moved

I am in rural Alberta, I need to widen our driveway but there is a communications box in the way. Cannot find who to call or ask about this. When First Call went through, they didn’t know either. There is also an exposed temporary line that still has...

2jmiller by Neighbour
  • 910 Views
  • 1 replies
  • 0 kudos

Door to door sales

Just had a supposed Telus Rep come to my door and started pestering me with all these questions asking for information.Pretty rude when I was not willing to provide my personal info.He would not provide any offers or deals and kept asking for more in...

Bluefoot by Neighbour
  • 1420 Views
  • 2 replies
  • 0 kudos

Telus no-showed twice in one week!

I took time off work on two different days this week to meet a Telus service technician at my new home (at a scheduled time) to hook up my TV and Internet. In both cases, they did not show up. In both cases, they did not bother to call. I now have a ...

Resolved! Getting Wi-Fi 6 actually sent out is proving difficult

I had an ActionTec 3200M and when I signed up for PureFibre Gigabit customer service at Telus convinced me I didn't need the WiFi 6 that it comes with because they said I didn't have enough devices to need it. First saying I didn't need it, then sayi...

kdw by Neighbour
  • 1102 Views
  • 1 replies
  • 0 kudos

Installation times being cancelled

I ordered a Fibre internet connection on March 13th, and I still do not have service. The property had fibre installed to a house that is being demolished. I am trying to install internet in the newly built house. I tried to explain the situation on ...

EDS by Neighbour
  • 1965 Views
  • 4 replies
  • 1 kudos

Telus gauging on billing cancellations

I am hoping you can help me resolve a nearly $700 billing dispute with Telus . Here is the situation. I have two houses; one is my primary residence and the other I rent as a BnB. I had separate accounts with Telus for each property. For my primary r...

Call control not blocking blocked number

I have call control. I have blocked a specific number. It shows on my call list as being blocked on numerous occasions. This morning I received a call from the blocked number and spoke to the person calling. The number is still listed on my blocked n...

mumpeg by Neighbour
  • 1530 Views
  • 3 replies
  • 0 kudos
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