Internet & Home Phone
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Resolved! Experiencing unplaceable packet loss.

I am having issues that are easily noticeable playing video games or watching streams. The case for packet loss from our network connection is felt through all the devices that I've tested on using a wireless 2.4G or 5G channel. When it happens, the ...

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Internet down Downtown Edmonton?

I have no internet connection. The "Internet" light on my modem/router is orange. I have tried rebooting it. Is there a local or regional outage?

Bart889 by Just Moved In
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Resolved! My Actiontec T3200M is acting strangely with my Xbox One

Everything was running great, until the last firmware update. I'm on a dedicated, wired connection between the modem and the Xbox. I have the 25Mbps plan, and that's what the Xbox was showing in speedtests, and downloads.Something happened with the l...

Zman2k2 by Ambassador
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  • 6 replies
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Lost service

No telephone internet or tv 12 hours now. What is telus going to do about it?

jrmainc by Just Moved In
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  • 2 replies
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Telus PureFibre Pouce Coupe

Hello, I'm looking for information on when PureFibre will be available in my area, I'm getting sick of Shaw here. I'm specifically looking for information in Pouce Coupe. I get the "Good news! Pure Fibre is coming to your area." when I put my address...

j00pnet by Just Moved In
  • 2247 Views
  • 1 replies
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Resolved! Internet 75 Actual Speed on Copper

Telus installed a new T3200M modem this AM to deliver Internet 75. This is to replace an Internet 50 plan using the T2200H modem which actually delivered a ping of 4, download of 59.7, and upload of 11.4. The new modem is actually not that much faste...

RonAKA by Rockstar
  • 31745 Views
  • 15 replies
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Resolved! Keeping Telus email account

Is it possible to maintain my Telus.net email account if I move to a different service provider? Am moving and landlord uses a different provider but want to keep my existing email account.

Gameboy by Just Moved In
  • 9079 Views
  • 3 replies
  • 0 kudos
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