Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Internet Data Overage

Hey, so since the data caps are lifted, does that mean all the overage charges I would receive would be waived? This seems like an obvious answer, but since the charges are every 50 gbs, 5$ for the first charge and 10$ for every other charge, does th...

Resolved! Internet50 continuously limited between 2.5 to 1.2 Mbps

So like most people latetly I'm working from home. Since I've had my Telus service in this house (3yrs) it's been life with small kids (meaning I have hardly been watching any streaming shows, so my internet habits are limited to mostly a few emails ...

Internet, phone lines, and cable not working

The Internet, cable, and phone lines do not work right now in the house. Others around us are not experiencing this issue. After checking in the IP login it's failing to connect to the ISP so I'm left wondering if the fault plays on Telus's end.

Shaw to Telus ?

Hi All: I'm thinking of moving from Shaw to Telus. I currently run three small community web sites from my home, and after 7 year Shaw is now failing me. Does the Telus 75 Internet package allow one to run a small web site(s) from one's residence ? -...

syntel by Neighbour
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When will my call back be?

I had internet installed on March 12 with a text asking everything was good after installation. I selected the option that said it wasn’t and was told an agent would call me. Still hasn’t happened. My internet speed is much slower than what I signed ...

robbilee by Neighbour
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  • 1 replies
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Resolved! Scheduling an appointment from MYTELUS

How do you schedule an appointment online (from mytelus website) for a technician to come to your home? Why can I only RESCHEDULE an appointment Waited inline for over 1 hour to talk to a representative ...

Wait time excessive!

I just got hooked up today. I’m only getting 15Mbps of the 1Gbps (hard wired, nothing else connected, testing against Telus local servers). So I called in to the internet support.3 hours 20 minutes someone from the home security department answered. ...

Any manuals available for Telus wifi hub?

I just got Telus Wifi Hub installed recently with boosters on my fiber-optic connection. But since it is new, I am not able to find any manuals or extra stuff on it. I am trying to push all my traffic through a certain IP address. I have made an ad b...

raza by Neighbour
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  • 7 replies
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Wrong bill charge

I found that the bill for March includes the fee for February, but I have already paid the Internet fee for February.How can i do?I need help!

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