After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Ever since I switched my copper phone line to Optik Home Phone, the phone line connected to my home security monitor keeps dropping signal once a while, which will trigger the phone line or monitor communication error code. Has anyone experienced tha...
Hi:This has happened before, last fall. This morning the alarm started sounding the trouble signal - it could not find a dial tone. The phone is the same - no dial tone. We are on fibre and the internet is working fine (obvious from this post). When ...
Who else is going to switch to Shaw because the Telus service is too unreliable for work from home?
I added my 6th booster and now can no longer see my boosters on the Telus wifi app. I get an error instead "unhandled error, more than 5 boosters in the topology". I can't remove a booster because I can no longer see them. Anyone help with this?
I've been having an issue with my T3200m modem connecting to the internet and then disconnecting after about a minute and the repeating the same pattern over and over again for the last 4 hours now. My family and I only have internet service and my w...
I received my bill today and it had a $25 charge for 110gb overage. According to TELUS's COVID info page, they will not be charging for overage until April 30. There's no 'dispute this charge' link and they have 'longer than usual' wait times to spea...
My brother just moved to a seniors home from rehab and no longer needs his phone at his previous address. he is not competent in dealing with these kind of issues. Is there away for me to help him close his account
Every time I try to remove a device access rule, I get logged out of my admin privileges and the rule remains.How do I fix this?
Hi, I'm currently a Shaw customer. My Shaw wifi modem is bridged and I use my own networking gear. I'm moving into a building pre-wired for Telus PureFibre and am thinking of switching. I want to keep using my own network gear as with my Shaw setup. ...
Hi there, I have a T3200m modem/router I am looking to use a third party router, the problem is when I bridged the Telus router to the new one, i am getting a double NAT on my Xbox. I think the initial set up config was wrong or somehow one of the se...
