Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

The Pure Fiber service in my home is DOWN !

Anyone is encountering the same issue? My Pure Fiber internet service is down from beginning in this morning. The interface is keeping up and down over times making the internet service in trouble.

PeterREW by Neighbour
  • 2867 Views
  • 4 replies
  • 0 kudos

Ios13 and the Telus my WiFi app

Ran into a strange problem using ios13.1 beta and it looks like I was not able to my Telus Boost nodes since it could identify my home network, but my other phone still using ios12 doesn’t have the issue. I know we won’t get support using pre preleas...

Resolved! Terrible Service

Just had to cancel my service due to terrible customer service. Manager not calling back. Tech not calling back. Waited at home and no one calls or shows even though the manager promised. I gather my time is not important to Telus. I be will cancelli...

DonK by Just Moved In
  • 3744 Views
  • 2 replies
  • 1 kudos

CBC radio connections on Stingray Service

For the last few months CBC radio reception has had a loud transformer hum or howl in the background. I can hear the voices clearly but this hum is quite aggravating. Occasionally it disappears, but then it's back. This is Edmonton radio 2, I notice ...

Ranger by Just Moved In
  • 1496 Views
  • 0 replies
  • 0 kudos

Resolved! Modem to Router Connection

Hey everyone, I currently have this setup: Ethernet cable from Modem, in LAN 1, connected to my wireless Router WAN. However, I noticed that the modem also have WAN slot as well, so should I have it connected to that instead?Example: Modem WAN, conne...

Jamess by Friendly Neighbour
  • 10873 Views
  • 13 replies
  • 0 kudos

Desperate need of help with Telus fibre

Hi thereI have been waiting for 2 months now for Telus fibre to be dropped in my house. It is a new area and my fellow neighbours have Telus fibre already. I was told by the third party company that does the drop that they needed “locates?” And then ...

Rahuls by Just Moved In
  • 3568 Views
  • 3 replies
  • 0 kudos

Managing Internet Plan on MyTelus- Issues

When logging into MyTelus home account then clicking the "Manage Internet Plan" link, I am being taken to another Telus login page asking for an email address and password. However, my email address and password for MyTelus does not work for this log...

Screen Shot 2019-09-03 at 6.40.31 PM.png
JMO21 by Friendly Neighbour
  • 3315 Views
  • 2 replies
  • 0 kudos

my internet is really slow.

hi there, So i recently changed my internet service provider to telus. And when I did it was great and fast. but recently within the last month my internet has been really slow, I pay for fiber 150 but when I do a speed test while wired and on WIFI I...

Resolved! PureFibre line and existing hard-wired security system

We live in New Westminster and have been told that we must change to PureFibre because the copper lines are going to be taken out. We already have fibre for our TV and Internet, it's just the phone that's on the old line. We have a monitored, hard-wi...

Ev by Friendly Neighbour
  • 5541 Views
  • 4 replies
  • 0 kudos
Trending tags
Friendliest neighbours