Internet stops working every hour for 1 minute

Reply
Highlighted
Resident
Upgraded from 150MBPS to 1Gig internet and it has been my biggest mistake ever.

The old T3200 Modem could not get speeds over 90MBPS up/down. A telus service technician came in and installed the telus wi-fi hub in our garage.

Ever since then, every 60 minutes, our wifi boosters turn red for one minute and come back. It’s extremely annoying as we get kicked off any game on xbox.
This never happened before the wi-fi hub was installed in our house. Any suggestions on what to do?
Highlighted
Community Power User
Community Power User

If a new install call the technician with the business card he left to diag the issue.


Find a post useful, please click on "Like" to give the author recognition or mark as an accepted solution.
Highlighted
Resident

Yes I've had this. Had the techs out twice to try and fix it. Tried all new hardware, didn't help.  I saw this older thread here, must be a common issue.

 

https://forum.telus.com/t5/Internet-Home-Phone/wifi-cutting-out-for-20-seconds-every-hour-exact-same...

 

For me I think I fixed it (or massively improved it) by using a wifi band analyzer and just manually changing the bands in the router settings to the least congested regions. One tech told me the wifi signal was super weak by one of my boosters, but it's barely through a wall, the hub seems to have a really bad signal strength even close to it.

 

So try changing the wifi channels and bandwitdhs, see if it helps. It drove me nuts.

Highlighted
Resident

PS another thing I tried was assigning a static IP address to all my devices. In the router page its Network > LAN drop down menu (weirdly hidden) > LAN DHCP. You can only assign 10, but that was enough for me to get all my Boosts and then all the other devices.

 

I'm not sure which one helped fixed it, or if either helped to be honest, but it has gotten better. You could try both these things.