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Internet stopped working on some devices
Hi. Maybe someone here can help me out, as our home services are in my husbands name and he’s at work. Our home internet suddenly stopped working, but only on some devices. It’s still working on mine and my son’s cell phone. I confirmed this by turning off my data on my cell phone.
The Tv and sons computer, or our Xbox is not getting any internet. I have unplugged the modem and boosters. Any ideas or help? Our bill is at $0.
To reboot your Telus internet, power cycle your modem by unplugging its power cord for 10 seconds, then plugging it back in and waiting 2-5 minutes for the lights to turn solid green, indicating it's back online. For a full system refresh, unplug all internet/TV equipment (boosters, PVR, boxes) first, then the modem, wait, and plug back in the reverse order. If problems persist, check for outages or try a factory reset (using a pin on the back button), which requires you to use the default Wi-Fi name/password.
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TELUS_SupportOfficial Support Team
To reboot your Telus internet, power cycle your modem by unplugging its power cord for 10 seconds, then plugging it back in and waiting 2-5 minutes for the lights to turn solid green, indicating it's back online. For a full system refresh, unplug all internet/TV equipment (boosters, PVR, boxes) first, then the modem, wait, and plug back in the reverse order. If problems persist, check for outages or try a factory reset (using a pin on the back button), which requires you to use the default Wi-Fi name/password.
Thanks. We did a factory reset and that worked.
- TELUS_Support
Great! Please don't hesitate to reach out to us again if you experience any further issues!
Will try these steps. Thank you
- TELUS_Support
Hi! Just checking in, were the other devices able to connect to the wifi?
Thank you. No they still haven’t connected.
- TELUS_Support
Were you able to reboot the internet? unplug etc?
