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Internet stops working every hour for 1 minute
Upgraded from 150MBPS to 1Gig internet and it has been my biggest mistake ever. The old T3200 Modem could not get speeds over 90MBPS up/down. A telus service technician came in and installed the te...
If a new install call the technician with the business card he left to diag the issue.
Yes I've had this. Had the techs out twice to try and fix it. Tried all new hardware, didn't help. I saw this older thread here, must be a common issue.
For me I think I fixed it (or massively improved it) by using a wifi band analyzer and just manually changing the bands in the router settings to the least congested regions. One tech told me the wifi signal was super weak by one of my boosters, but it's barely through a wall, the hub seems to have a really bad signal strength even close to it.
So try changing the wifi channels and bandwitdhs, see if it helps. It drove me nuts.
what is a wifi band analyzer and is there somewhere that I get instructions on how to do this? Switching to telus has been a huge mistake - I'm having similar and worse issues and have been fighting with them for 4 months.
It's an app you can get from the app store for whatever cell phone you have. To be honest, it's unlikely to help but something you can try. If you're not comfortable accessing the router and changing the settings then I wouldn't worry about it, by default it's auto going to find you the best channel. I just wanted to eliminate it as a source of the issue. Here's a link that will explain a little:
