Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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What equipment is being used?

Okay, I think I will be switching over to Telus shortly for Optik TV and Gig Internet. I'm curious what equipment I will be receiving. After browsing the forums and the Telus website I can't tell if I will be receiving a T3200 or the Telus WiFi Hub? ...

Nautilus by Organizer
  • 2021 Views
  • 1 replies
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Free iPhone from Telus email

Hi. I was contacted and told I won a free iPhone or iPad from Telus and was told I just needed to provide my credit card to cover the $3.00 shipping charge. I gave them my credit card thinking this was a legit offer. This was after I had a service ca...

Resolved! Ethernet ports

So recently I found out my Ethernet port in the wall doesn’t work so I went i my closet were the modem is and opened some metal box and someone had cut the wires and it was a Telus employee because they used to work but since one of the Telus employe...

Resolved! Rate changes while on 2 years contract

Hello, Just signed for to year contract with Telus, was reading my service agreement and now I am wondering.If there will be a rate increase, will it affect me while I am on my two-year contract?

Syman by Neighbour
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  • 3 replies
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Resolved! Gigabit Internet is slower than advertised much slower

Hi! First I want to say I am unsure if I have any wired or wireless devices with a gigabit connector, and my wireless settings are messed up right now anyways. However I know you can go into the t3200 router's advance settings and do a speed test the...

Duby by Neighbour
  • 4628 Views
  • 2 replies
  • 0 kudos

Static Route Settings on Telus Mesh Hub

Just got my T3200 replaced with the new Acadian Mesh Wifi Hub. Anyone know if there is a way to add static routes? I remember reading awhile back the T3200 had ways to access the hidden menu for additional advanced settings. I have a pretty complex n...

j0nb by Neighbour
  • 3145 Views
  • 2 replies
  • 0 kudos

Internet Outage

Is there currently an internet outage in the lower mainland area? I’ve been unable to access the internet for a while now and have seen several reports online suggesting the same issue. When will it be up and running again?

AnnaK by Neighbour
  • 1778 Views
  • 2 replies
  • 0 kudos

Resolved! WiFi Boost and Ethernet

Hi everyone, I've just set up my two Wifi Boost sets, and I'm wondering whether the original one needs to stay connected to the router through the ethernet cable, or whether I can remove it and put it the booster in a different room (the second one i...

Yatsukin by Friendly Neighbour
  • 14483 Views
  • 11 replies
  • 2 kudos
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