Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1835 Views
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 14624 Views
  • 65 replies
  • 2 kudos

wifi works ethernet doesnt

So i've had telus come out and set up some wired connections and wifi etc. everything was working fine until Yesterday morning (when i noticed it) and i've been stumped since, wifi is working as intended but one wired computer (of 2) does not work. i...

xeoburn by Neighbour
  • 3886 Views
  • 6 replies
  • 0 kudos

phone service gone

In Edson, the phone service dropped out to many ( 20-30 est) in the outskirts of the town and in the rural area. when called for service.. you betcha they will have a service tech out first thing on tuesday Nov 7. this is friday nov 3,,,, could we as...

RiverDawg by Just Moved In
  • 1316 Views
  • 1 replies
  • 0 kudos

Covert new Internet pricing?

So I've noticed telus.com/internet no longer lists present Internet plans either copper/FTTH up front you need to enter home address and will only display what is available in your area. Seems rather sneaky to me but I guess it makes sense if your pa...

Resolved! Moving

I’m moving soon, the place I live has pure fibre internet and the next doesn’t, will that affect anything or should I proceed the same way regardless?

Raisa by Just Moved In
  • 1711 Views
  • 1 replies
  • 0 kudos

Resolved! Access to condo phone room

I have an appointment tomorrow with Telus to move our Internet service to the Fiber service in our building. When I made the appointment I was told to ensure that the tech can access the phone room in the building. Apparently Telus has a key for this...

Complaint: Billing Errors

I need help. Telus keep billing me for the wrong amount (wrong GST). I need to contact Telus and request for adjustment every single month. Bad customer service!

Duck by Just Moved In
  • 1481 Views
  • 0 replies
  • 0 kudos

T3200M modem and optik not working

Modem says it has internet and wifi but connected devices are not getting any service, and optik tv stuck in initializing. Have tried unplugging both to reset and does the same thing.

stephr88 by Just Moved In
  • 2842 Views
  • 6 replies
  • 1 kudos