Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Telus and the frustrating experience I've had with them.

I've been in a uphill battle with Telus over internet for about 2 years now and I've had enough as they no longer respond to my messages and I'm not willing to contact them if nothing is changing. I've been stuck with Internet 25 and the highest I ca...

DSL Link Up Time

Hi All, My wifi has been dropping sporadically over the last few months. To resolve the issue I have tried to disconnect devices, moved router location, turned off steering and performed a factory reset on the Actiontec 3200 modem. I have recently no...

Resolved! Deleting an email address.

How do I delete an email address? This was easy before the migration to Google, but now it requires a telus.net administrator to do it. Repeated requests to TELUS Technical Support over the last 4 weeks have produced zero results.

fn0 by Friendly Neighbour
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Resolved! High Ping

I switched from Shaw 300 download and 15 upload to TELUS PureFibre 1 gigabit upload and download, On the Telus website it says that it is rated the #1 gaming isp in Canada, however in fortnite I am getting more ping than I got with Shaw, I am averagi...

Saadafsy by Organizer
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  • 7 replies
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Better service?

Has anyone had experience with other internet providers, or are they all dismal?

arnoldcg by Friendly Neighbour
  • 1881 Views
  • 1 replies
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Google e-mail platform

Can anyone explain why Telus moved to the Google platform? It's the worst platform I've ever encountered. For example, as far as I can tell, it doesn't allow messages to be sorted by sender, which is very important to many users. I've given up trying...

arnoldcg by Friendly Neighbour
  • 1878 Views
  • 1 replies
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Resolved! Incoming Landline Phone Calls That Just Show "Incoming Call" on Call Display and Aren't Missed Calls

I occasionally receive an incoming call on my Panasonic landline that shows nothing in call display but "Incoming Call". I don't ever answer and the call eventually disappears without ever being subsequently registered by my phone as a missed call. J...

CAMERC by Organizer
  • 20043 Views
  • 12 replies
  • 0 kudos

Telus Wi-Fi Hub and Apple Homekit

Hi gang,I upgraded my service to gigabit a while ago and got the Wifi Hub modem (the new white one) along with it. It’s in my garage but I’m finding, since getting the modem, my HomeKit devices (door lock and garage door opener - both within 25 feet ...

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