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cl11
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Joined 6 years ago
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Was I sold a plan that isn't available in my area?
Just over a year ago my two year plan had lapsed and a Telus agent sold me on a 150mbps plan - upgrading from the 75mbps plan I had been on prior. Since that day, I have not once seen speeds in excess of 80mbps. I'd hate to admit how much time I have spent troubleshooting this with the team at Telus - but I had pretty much given up all hope of the issue being resolved. I was curious about Fibre availability in my area and today I typed in my home address to the Telus site. I was shown only a few plans, the absolute fastest of which was Internet 75. Nowhere do I see the option to select Internet 150 or anything faster - unless I change my address to something entirely different. Was I sold a plan that isn't even available in my area?Solved7.3KViews0likes12Comments