Does anyone know how I would contact Telus if one of their facilities needs attention?The Telus switching building in my neighbourhood has had a very icy and dangerous sidewalk since Monday that needs attention.I tried reporting it on chat but they d...
Oh, the irony. Telus just sent around a note that as of the end of the month you'll need to use My Account to access Optik content online: We're making changes to the way you log in to the Optik TV App.Beginning Oct. 29, you will need to log in to th...
A TELUS support agent recently advised me that they would add some VOD credits to my account as compensation for an issue.Is there somewhere I can go on the STB or online to see if they have been processed, how many, expiry date, etc?
I updated my selection of theme packs via Telus.com this morning and noted that I could add Amazon Prime as a theme pack. I'm guessing this is brand new as I can't find any reference to it on Telus.com apart from appearing in the theme pack selection...
@Teddydog wrote:Their overseas emplyoyees could not find their way out of a wet paper bag. I wonder how many of thei customers have had this problem. I've never asked a Telus employee to find their way out of a wet paper bag, so I can't say I'...
The Telus fibre network needed to be built from the ground up, and connected to every single point of service in their service area. That's not a small task. Some areas will get done before others, that's just how it goes. There are still neighbourho...
You can review contract changes in My Telus.Click on My Profile and then View Service Agreements for your home services.This will show you your most recent Service Agreement and pricing.If this doesn't match your records then it's worth reaching out ...
