Internet & Home Phone
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Resolved! Returning internet equipment

Hello,I am currently out of the country and I need to return the internet equipment that was supplied to me when I first signed up with Telus. I will have someone return the equipment on my behalf and would like instructions on what it is needed to b...

Lu by Just Moved In
  • 29711 Views
  • 2 replies
  • 0 kudos

Rural SmartHub hardware question

Hello, I recently moved to an acreage near Calgary and am now on Telus SmartHub 500 GB wireless internet plan. I have the ZTE MF279T, which was their NEW one when I got it 2 months ago. It is a newer model than the MF279, and sales had told me this m...

orellius by Just Moved In
  • 4139 Views
  • 1 replies
  • 1 kudos

Getting home internet set up faster

I just signed up for a new home internet installation. The first available appointment is 7 days from today. Is there a way to get the installation faster by visiting a Telus store and doing the installation by myself?

Fiber to Home install waiting time

Hi all, I stay in a fiber community in rural Alberta, I requested fiber activation and the technician said the fiber drop at the house is not connected to the conduit (21st June 2018) and the only copper available was internet 1. He filled in a form ...

JLW777 by Just Moved In
  • 3141 Views
  • 2 replies
  • 0 kudos

Home service

Hi there we have an appointment tomorrow for home service set up but we are moving into a new build and have a promotional offer to our new building of free service for a year. How do I ensure we get this before the person comes tomorrow

DW 2973 video cropped/chopped

I subscribe to an international channel 2973 DW but will likely unsubscribe because not only is the picture 4x3 but part of the video on both sides is cut off/cropped which makes it unacceptable to watch.I have FTTH with the new Optik 4k 5662 PVR and...

jaytee43 by Organizer
  • 2305 Views
  • 3 replies
  • 0 kudos

Is it possible to create a VPN server on a home account?

I am trying to create a simple VPN, with Windows 10 on both client and server machines. It's not working. A chat session with Telus tech support was fruitless - the fellow was pleasant, but had little applicable knowledge.My Telus gateway/router is t...

Leigh by Neighbour
  • 10165 Views
  • 4 replies
  • 0 kudos
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