Resolved! I upgraded to PureFibre 1.5 GB but speed remains 1GB
It is a simple set up, one hard wired computer and Cat6 cable. Telus support not very helpful. I'm confused - did all the restarts etc... Any suggestions ?
Latest topics
Home internet not working
Is there currently an outage in the Edmonton area? Our internet has been working only sporadically for the last 2 days. It is currently not working at all, and we have restarted and checked connections etc many times.
Google Wifi setup port
I bought a 3-pack Google Wifi and was setting it up when I noticed that only the second port on my T3200M is available. Ports 1,3,4 are all being used. So my question is, do I need to unplug whatever is connected to port 1 and plug in the puck to por...
Telus Smart Hub data usage timing & accuracy
I have a telus smart hub with the wireless internet 250 plan. I live rural outside of Vernon BC so wireless is my only option. So far it's been great & I have no complaints it's just that I don't understand the data usage #'s. Telus gives me a daily ...
Resolved! Unable to access certain sites on Wi-Fi and Ethernet
Hi there,I'm unable to access certain websites while others I can no problem, however the majority of sites I can't access. This happens on Wi-Fi and Ethernet. This happened last month as well but it seemed to have cleared up after a couple days. For...
Network Mania - Moved the ONT, added an 8 port network switch, mayhem ensues
Hey peeps, I’ve got a slightly complex issue, but hoping someone can help. About 3 weeks ago, I had a technician come out to my house and move the ONT Fibre box. Long story short, when I bought my house last year, the previous owner had tossed all th...
Telus PIK NOT working! Oct 7/2018
Telus your PIK TV stopped working... Tried to view after logging in on Microsoft Edge and Google Chrome. Telus what's you ETA on a fix? Thank you
Why do they not have good customer service?
I have had an issue with my PVR (needed to be replaced) and had to wait both times almost 2 hours on hold. I think this is very unacceptable for a customer wanting to give them my business. I finally have quit my services
wifi issues
I always have buffering when I use my Chromecast, and my internet is very slow.I have tried all the fixes for buffering.My friend was over and she opened her tablet to play a game, but could not because of the wifi buffering/dropping. At the time onl...
Can ZTE MF288 Smart Hub work with VPN services?
Hi there, I use ZTE MF288 provided by TELUS. Whether it's possible to use the device with a VPN to connect a remote PC? I have a laptop with Windows 10 installed. Does the smart hub come with some built-in VPN or I need to take advantage of some addi...
Can I get rid of the Alcatel Lucent
I have a rack mounted switch with SPF ports and adapters coming, trying to remove anything provided from Telus that really doesn't need to be part of my network. Get rid of bulk, get rid of transition points etc. I have 300/300 not that it matters, b...
