Internet & Home Phone
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Unable to contact Office VPN through ZTE modem

First off. This is my first post. Does anyone from Telus read these posts and care if things get resolved here?I've got a business account with a paid static public IP address. Our public if address shows our ZTE modem has about 6 available TCP ports...

Turkey by Neighbour
  • 1153 Views
  • 0 replies
  • 0 kudos

Telus.net email account asking for a Device Policy?

I migrated to the Google Suite a couple months ago with no issue, everything has been working fine. Today on my android phone I got a notification that my telus.net account requires me to sign up for an Android Device Policy, wtf? Why would I ever al...

aelam by Neighbour
  • 3167 Views
  • 4 replies
  • 1 kudos

Resolved! Telus internet is unstable

For the pass couple of month, internet signal has been unstable. It goes on and off through out the day, and it is very slow at times. I just upgraded to the 75 package, hoping it would be more stable, but it is not working. Still have to unplug my m...

Yin1 by Neighbour
  • 20020 Views
  • 7 replies
  • 0 kudos

TELUS Wi-Fi Hub - block Minecraft Java for player

Hi, i need help... tell me what to try!I try to reach a Minecraft Java server, 2 years old game.Since i have the new TELUS Wi-Fi Hub i can't play.If i use my LTE phone by sharring, it's work.I try :Firewall IPv4, IPv6RebootStill don't work*It tryied ...

RoSsty by Neighbour
  • 1199 Views
  • 0 replies
  • 0 kudos

Resolved! Need to open ports

I require access to TCP ports 80, 443, and 6112 for a game I run regularly, Guildwars. I had Telus installed yesterday and now cannot log in to my game and believe that this is the issue. How to I or Telus allow access to these ports for the game. Al...

Resolved! hardware firewall

Hello,I am using Telus fibre to the home service. I am also using the Actiontec modem T3200M at home. I would like to know if there are any recommendations for a good hardware firewall available? I am using Windows 10 Pro version 2004 software firewa...

Colman by Friendly Neighbour
  • 4729 Views
  • 1 replies
  • 0 kudos

Resolved! Customer service & Billing

Waiting for the second time this month to complain. Spent hours trying to get billing straightened out after MONTHS of Telus failing to get bill correct. Finally got response at third tier of Customer Service (alleged supervisor). Promised would do c...

kal11111 by Neighbour
  • 2733 Views
  • 2 replies
  • 0 kudos

Telus and the frustrating experience I've had with them.

I've been in a uphill battle with Telus over internet for about 2 years now and I've had enough as they no longer respond to my messages and I'm not willing to contact them if nothing is changing. I've been stuck with Internet 25 and the highest I ca...

DSL Link Up Time

Hi All, My wifi has been dropping sporadically over the last few months. To resolve the issue I have tried to disconnect devices, moved router location, turned off steering and performed a factory reset on the Actiontec 3200 modem. I have recently no...

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