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Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 2541 Views
  • 4 replies
  • 3 kudos

Google Maps - How to solve Organization Administrator issue

Hey everyone! We’ve noticed a few threads pop up from customers having trouble getting access to their Personal Google account data (Google Drive, Docs, Sheets, Photos, YouTube, etc.). This issue is typically caused by an error known as “conflicting ...

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cpantelis by TELUS Employee
  • 19556 Views
  • 21 replies
  • 4 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 17997 Views
  • 66 replies
  • 2 kudos

PPTP VPN

Is Their anyway i can setup a pptp vpn on this t3200m modem or do i need a flashed/wrt/ddwrt router to do that cause i have been having problems with people ddosing me on my home internet and its really starting to make me mad and i cant switch ips c...

**bleep** updates!

The 4k box was updated again, I guess...... Yesterday I came home, nothing works. TV or internet, 2 solid lines on the modem.After 3hrs I restarted everything. It was working. After 1 hours watching tv, the box shut down and restarted. after watching...

Just_LH by Advocate
  • 2035 Views
  • 4 replies
  • 0 kudos

Huge lag spikes on VOIP calls

I’ve recently started using google‘s hangouts meet for VOIP video calls, which runs very smoothly 99% of the time. Every 5 or 6 minutes however there is a lag spike that will bring the latency temporarily to 200 ms or more, then it will drop back dow...

Disconnection Advisement

Whats the standard procedure for disconnection? I received no phone calls nor emails informing me my service would be disconnected. Apparently the service being suspended was the warning.Heres the catch I dont use the service, someone else is using i...

Travesty by Just Moved In
  • 2681 Views
  • 2 replies
  • 0 kudos

Need help

Hello guys,On an earlier post I was seeking help on trying to get my HP wireless printer to work with the T3200m router. I tried doing a factory reset on the printer, static IPs, and even setting up a separate ridges router - all to no avail. The I f...

Resolved! Don't have TV, want to use 3rd party router and modem

I have the Actiontec T3200M router/modem. I am not sure what components are included in this thing, as there is a coaxial cable, and the DSL lines going into the back. Is this a DSL or cable modem combined with switch/router? If I want to use a 3rd p...

Tzheng by Neighbour
  • 6984 Views
  • 6 replies
  • 0 kudos

Resolved! Why doesn’t Telus allow users to use satellite for logging in with network partners?

This is a frustrating issue because any time I want to sign in to a certain network to catch up on shows, optik is the only available Telus sign option. Why discriminate against users who don’t have optik in their area and still pay for these channel...

Windows 10 Xbox app server blocked

ok. so this has been driving me nuts for a few days now. I usually game on my xbox and PC. now ive never used a game from the MS store with the xbox app on the pc so i never had issues. But i been trying to play through the app this week and cant pla...

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Djaymo by Organizer
  • 9855 Views
  • 20 replies
  • 0 kudos

Adding a HD Wireless box with Netgear Nighthawk

Ok heres the scenario. I have a 1200 telus modem which is bridged to a Netgear Nighthawk. I ordered a wireless HD box for a self install. I explained my setup and was told I could do it maybe. I don't use the telus access point as my nighthawk more t...

JLacroix by Neighbour
  • 2724 Views
  • 5 replies
  • 0 kudos