Internet & Home Phone
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Resolved! 1.5Gb/s Internet offering...

Good day… I see in my area Telus is starting to offer a 1.5Gb/s download service… Terrific news for us… My question pertains to what equipment we must now utilize to benefit from this additional speed…First, and please correct my if my impression is ...

DrPacman by Rockstar
  • 10239 Views
  • 9 replies
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Resolved! WiFi keeps dropping on all handheld devices

We have 2 iPhones and two ipads and the WiFi connection keeps dropping. The solution has been to turn off wifi and then back on. This is good for short periods. Using the PC last week and the wifi kept dropping there too. I'm sure we need a new modem...

rsayle by Just Moved In
  • 6045 Views
  • 1 replies
  • 0 kudos

Resolved! Getting Pure Fibre in my Strata Area

Moved into a new development of about 40 Townhouses 2 years ago, didn't realize that its a Shaw Exclusive area. I have spoke to head of our Strata and was told that if Telus could come in and get their service in our area for no cost to the residents...

LowG187 by Just Moved In
  • 3899 Views
  • 5 replies
  • 0 kudos

Resolved! Boost wi-fi and moca

Hey guys, I've had PureFibre Gigabit for a few months now. Ethernet speeds are blazing but haven't been happy with the wi-fi coverage. So, I have the Boost Starter 2-pack arriving soon and have some questions about installation and function. Since i ...

alf3124 by Organizer
  • 1922 Views
  • 2 replies
  • 0 kudos

Spec for fibre cabling? Would like to relocate ONT

Hello, I had Telus fibre installed in my house in Nov2019.Overall I am very happy with the install and service. However, the ONT is currently in my garage and I would like to relocate it to my mechanical room where the rest of my network equipment is...

Resolved! T3200M can I set up a VPN

If I cannot as I have looked thru the admin console, is there a router upgrade from Telus that will let me configure a vpn? Tx

WillieB by Neighbour
  • 3210 Views
  • 1 replies
  • 0 kudos

re Email move to Gmail aliases

I have received notice that my Email is being moved . I have 3 mailboxes ( accounts) with 4-5 aliases in each account . only a couple of the aliases for each account are recognized by gmail and receive a redirect prompt when entered in telus webmail ...

johnm1 by Just Moved In
  • 1003 Views
  • 0 replies
  • 0 kudos

High Loaded Latency

I have fibre internet but I'm seeing quite high loaded latency compared to when I was using Shaw internet. Did a bit of digging only about loaded latency and it sounds like it's possibly an issue with the Telus modem not dealing with house traffic we...

Gandrel by Just Moved In
  • 1147 Views
  • 0 replies
  • 0 kudos
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